ISG Provider Lens™
Service Provider Comparison
You need unbiased information to make the right sourcing decisions and optimize business value from your third-party contracts. Now you can ground your buying decisions in objective and balanced evaluations.
ISG Provider Lens™ reports evaluate independent vendors and providers across a range of capabilities by topic and region. Compare your own buying behavior to trends in the market and identify partners that best meet your needs.
ISG Provider Lens reports play an influential role for enterprises looking to outsource to a suitable service provider, find the right tech partner, or understand the market trends and emerging technologies that are driving change for them and their competitors. Unlike our competitors, our research provides a practitioner-led service provider comparison, empowered by ISG’s advisory experience and unparalleled data.
A message to service and technology providers:
Our research reports provide independent vendor evaluations and enterprise buying behavior segmentation. Provider positioning is based on a neutral and independent research and evaluation process; participation in the study is FREE OF CHARGE. Your participation in these studies is just a click away. You can now use our IPL Portal for submitting information. If you have not enabled your credentials, please use your email ID as UserName and generate your individual password by clicking "forgot password" option. If you haven’t ever registered with ISG Provider Lens™, send an email to our project management team and we will contact you shortly to establish your credentials.
Our research agenda will provide continuous research and covers both ITO and BPO areas. To view and participate in this program, click below to download the 2024 Research Agenda.
ISG Provider Lens™ Quadrant Reports
The ISG Provider Lens™ Quadrant studies provide an excellent view of the top players in the defined country, region or globally.
ISG Provider Lens™ Quadrant reports provide valuable insights to enterprise buyers on the strengths, competitive differentiators and unique selling points of leading service providers serving each market. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients.
ISG Provider Lens™ Archetype Reports
ISG segments the prevalent enterprise buying behaviors for various domains or service lines. These buying behaviors or archetypes generally represent different enterprise preferences based on their maturity journey. These studies also highlight unique service providers best suited to serve each of these archetypes. The archetype studies are conducted at a global level.
Each report identifies 4-6 archetypes that represent buyer characteristics and buying requirements for IT or BPO service lines.
- Reports are globally focused
- “Archetypes” represent ISG Advisor perception of client buying patterns
- Archetype reports are not prescriptive, nor rank-based
- Reports help align buy-side needs with provider-side capabilities to reduce costs for both side
Candidate Provider Qualification
The Candidate Provider Qualification (CPQ) process is a key component of the ISG FutureSource™ methodology and ISG Provider Lens™ is a critical source of data for the CPQ program. As part of this program ISG advisors are provided with a list of all applicable service providers to produce the initial recommendation long list for their enterprise engagements. Based on the enterprise client’s requirements and maturity, the ISG Provider Lens™ team also provides relevant strengths and weakness points for the selected service providers along with their profiles, briefing materials and data point comparisons to support their recommendations.
ISG Star of Excellence™
The Star of Excellence is an independent recognition of excellent service delivery based on the concept of “Voice of the Customer.” The Star of Excellence is a program, designed by ISG, to collect client feedback about service providers’ success in demonstrating the highest standards of client service excellence and customer centricity.
ISG Provider Lens™ Research Agenda
|Study Name||Launch Month||Publish Month||Study Brochure|
|Enterprise Service Management U.S.||October||March||English Brochure|
|Enterprise Service Management Global||October||March||English Brochure|
|Retail & CPG Services||November||April||English Brochure|
|Private Hybrid Cloud - Services||December||May||English Brochure|
|Private Hybrid Cloud - U.S. Public Sector||January||June||English Brochure|
|Cybersecurity - Solutions and Services||December||May||English Brochure|
|Cybersecurity - U.S. Public Sector||January||July||English Brochure|
|Network - Software Defined Solutions and Services||December||May||English Brochure|
|Retail Banking - Digital Innovators||December||February||English Brochure|
|Power & Utilities - Solutions and Services||January||June||English Brochure|
|Power & Utilities - Software and Platforms||January||June||English Brochure|
|IoT Services||January||June||English Brochure|
|Digital Banking Technology and Platforms||February||July||English Brochure|
|Payroll - Solutions and Services||February||July||English Brochure|
|Google Cloud Partner Ecosystem||February||July||English Brochure|
|Insurance Platforms||February||July||English Brochure|
|Workday Ecosystem||February||July||English Brochure|
|Finance and Accounting Outsourcing Services||March||August||English Brochure|
|Customer Experience Services||March||August||English Brochure|
|Contact Center as a Service||March||August||English Brochure|
|Future of Work - Services||March||September||English Brochure|
|Future of Work - Services - U.S. Public Sector||March||September||English Brochure|
|Future of Work - Solutions||March||September||English Brochure|
|Enterprise Training Development Tools and Digital|
Adoption Platforms (NEW)
|Next Gen ADM - Services||April||September||English Brochure|
|Next Gen ADM - Solutions||April||September||English Brochure|
|MarTech Service Providers||April||September||English Brochure|
|Digital Banking Industry Services||April||September||English Brochure|
|Supply Chain Services (NEW)||April||September||English Brochure|
|AWS - Ecosystem Partners||April||September||English Brochure|
|Organizational Change Management Platforms and|
|Cloud Native Platforms and Solutions||June||November|
|Public Cloud - Solutions||May||October||English Brochure|
|Public Cloud - Services||June||December||English Brochure|
|Public Cloud - Services - U.S. Public Sector||June||December||English Brochure|
|Insurance Industry Services||May||October||English Brochure|
|Manufacturing Industry Services||June||November||English Brochure|
|Oil and Gas Industry||June||November||English Brochure|
|Intelligent Automation - Platforms and Products||June||November||English Brochure|
|Intelligent Automation - Solutions and Services||June||November||English Brochure|
|Analytics Services||July||December||English Brochure|
|Analytics Platforms||July||January||English Brochure|
|Telecom, Media and Entertainment Services||July||January||English Brochure|
|Healthcare Digital Services||August||January||English Brochure|
|HCM Technology Platforms||June||December|
|Travel/Hospitality and Transportation Industry||June||December|
|Oracle Ecosystem||June||December||English Brochure|
|Environmental, Social and Governance Services (NEW)||July||January||English Brochure|
|Life Sciences Digital Services||June||December|
|Digital Innovation Services||September||November||English Brochure|
|Mainframe Services||October||April||English Brochure|
|Mainframe Services - U.S. Public Sector||October||April||English Brochure|
|Salesforce Ecosystem||November||March||English Brochure|
|Microsoft Ecosystem||November||March||English Brochure|
|Microsoft Ecosystem - U.S. Public Sector||November||March||English Brochure|
|ServiceNow Ecosystem||November||April||English Brochure|
|SAP Ecosystem||November||April||English Brochure|
|Procurement Services||November||March||English Brochure|
|Procurement Software Platforms||November||March||English Brochure|
|Digital Engineering Services||November||May||English Brochure|
|Chemical Industry Services||November||May||English Brochure|
|Transformational HR Outsourcing Services (HRO)||December||April||English Brochure|