ISG Provider Lens™

Service Provider Comparison

ISG Provider Lens™ is a practitioner-led service provider comparison, empowered by ISG’s advisory experience and data-driven research. Research reports provide independent vendor evaluations and enterprise buying behavior segmentation. Provider positioning is based on a neutral and independent research and evaluation process; participation in the study is FREE OF CHARGE. Your participation in these studies is just a click away. You can now use our IPL Portal for submitting information. If you have not enabled your credentials, please use your email ID as UserName and generate your individual password by clicking "forgot password" option. If you haven’t ever registered with ISG Provider Lens™, send an email to our project management team and we will contact you shortly to establish your credentials.

Service provider data, from primary and secondary research, translate into different outputs, categorized as:
ISG Provider Lens™ Quadrant Reports
ISG Provider Lens™ Archetype Reports

Our 2022 research agenda will provide continuous research and covers both ITO and BPO areas. To view and participate in this program, click here to download the 2022 Research Agenda.

ISG Provider Lens™ Quadrant Reports

The ISG Provider Lens™ Quadrant studies provide an excellent view of the top players in the defined country, region or globally.

ISG Provider Lens™ Quadrant reports provide valuable insights to enterprise buyers on the strengths, competitive differentiators and unique selling points of leading service providers serving each market. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients.

View All Quadrant Reports | Methodology Description

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ISG Provider Lens™ Archetype Reports

ISG segments the prevalent enterprise buying behaviors for various domains or service lines. These buying behaviors or archetypes generally represent different enterprise preferences based on their maturity journey. These studies also highlight unique service providers best suited to serve each of these archetypes. The archetype studies are conducted at a global level.

Each report identifies 4-6 archetypes that represent buyer characteristics and buying requirements for IT or BPO service lines.

  • Reports are globally focused
  • “Archetypes” represent ISG Advisor perception of client buying patterns
  • Archetype reports are not prescriptive, nor rank-based
  • Reports help align buy-side needs with provider-side capabilities to reduce costs for both side

View All Archetype Reports | Methodology Description

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Candidate Provider Qualification

The Candidate Provider Qualification (CPQ) process is a key component of the ISG FutureSource™ methodology and ISG Provider Lens™ is a critical source of data for the CPQ program. As part of this program ISG advisors are provided with a list of all applicable service providers to produce the initial recommendation long list for their enterprise engagements. Based on the enterprise client’s requirements and maturity, the ISG Provider Lens™ team also provides relevant strengths and weakness points for the selected service providers along with their profiles, briefing materials and data point comparisons to support their recommendations.

Learn More about the CPQ Process

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ISG Star of Excellence™

The Star of Excellence is an independent recognition of excellent service delivery based on the concept of “Voice of the Customer.” The Star of Excellence is a program, designed by ISG, to collect client feedback about service providers’ success in demonstrating the highest standards of client service excellence and customer centricity. 

Learn more about ISG Star of Excellence™

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ISG Provider Lens™ Research Agenda

Quarter2022 StudiesLaunch MonthPublish MonthStudy Brochure
Q1Salesforce EcosystemOct 2021Mar 2022English Brochure
German Brochure
Portuguese Brochure
Procurement BPO and Transformation ServicesOct 2021Mar 2022English Brochure
Procurement Software Platforms and SolutionsOct 2021Mar 2022English Brochure
U.S. Public Sector Procurement Optimization and Management –
BPO, Transformation, and Software Platforms
Nov 2021Mar 2022English Brochure
Engineering Services (NEW)Nov 2021Apr 2022English Brochure
Enterprise Service Management (ESM)Oct 2021Mar 2022English Brochure
ServiceNow EcosystemOct 2021Apr 2022English Brochure
German Brochure 
Portuguese Brochure
Mainframes ServicesOct 2021Apr 2022English Brochure
Microsoft EcosystemOct 2021Apr 2022English Brochure
German Brochure
Portuguese Brochure
U.S. Public Sector - Microsoft Partner EcosystemNov 2021Apr 2022English Brochure
Retail PlatformsJan 2022Jun 2022English Brochure
Retail ServicesJan 2022Jun 2022English Brochure
Q2Private Hybrid Cloud - Solutions and Services
Jan 2022Jul 2022English Brochure
Private Hybrid Cloud - Solutions and Services - U.S. Public Sector
Jan 2022Jul 2022English Brochure
Cyber Security - Solutions and ServicesJan 2022Jun 2022English Brochure
French Brochure
German Brochure
Portuguese Brochure
U.S. Public Sector
Network - Software Defined Solutions and Services
Jan 2022Jun 2022English Brochure
French Brochure
German Brochure
IoT Services
Feb 2022Jun 2022English Brochure
German Brochure
Portuguese Brochure
Payroll - Solutions and Services (NEW)Feb 2022Jun 2022English Brochure
SAP Ecosystem
Feb 2022Jun 2022English Brochure
French Brochure
German Brochure
Portuguese Brochure
Power & Utilities - Solutions and ServicesFeb 2022Jun 2022English Brochure
Marketing Technology (Martech) - Solutions and Services
Feb 2022Jun 2022English Brochure
Portuguese Brochure
Banking Technology/PlatformsFeb 2022Jul 2022English Brochure
Google Ecosystem (NEW)
Feb 2022Jun 2022English Brochure
Portuguese Brochure
Q3Cloud-native Services and SolutionsMay 2022Sep 2022English Brochure
Contact Center - Customer Experience ServicesApr 2022Sep 2022English Brochure
Portuguese Brochure
Contact Center as a ServiceMay 2022Sep 2022English Brochure
Next Gen ADM - ServicesApr 2022Aug 2022English Brochure
German Brochure
Portuguese Brochure
Next Gen ADM - SolutionsApr 2022Aug 2022English Brochure
Future of Work - Solutions and ServicesMay 2022Sep 2022English Brochure
German Brochure
Portuguese Brochure
Future of Work - Solutions and Services - U.S. Public SectorMay 2022Sep 2022English Brochure
Finance and Accounting (FAO) ServicesMar 2022Sep 2022English Brochure
Workday Ecosystem (NEW)Apr 2022Aug 2022English Brochure
Workday Ecosystem U.S. Public SectorMay 2022Sep 2022English Brochure
Retail - Digital InnovatorsMay 2022Aug 2022English Brochure
HR Outsourcing and Transformation Services (NEW)Mar 2022Sep 2022 
Media, Technology and Communications (NEW)Apr 2022Sep 2022 
Digital Banking Services
Apr 2022Sep 2022
English Brochure
Q4AWS - EcosystemJun 2022Nov 2022 
Digital Business Transformation - Solutions and ServicesJun 2022Nov 2022 
Public Cloud - Solutions and ServicesJun 2022Dec 2022 
Analytics Platforms and ServicesJun 2022Nov 2022
Manufacturing Industry ServicesAug 2022Dec 2022 
Insurance BPO ServicesJul 2022Oct 2022 
Intelligent Automation - Solutions and ServicesJun 2022Nov 2022 
Healthcare Digital ServicesJul 2022Nov 2022 
Life Sciences Digital ServicesJul 2022Nov 2022 
Oracle Ecosystem (NEW)Jun 2022Nov 2022
HCM Technology Platforms (NEW)Jul 2022Dec 2022 
Travel and Hospitality Solutions and ServicesJul 2022Dec 2022

 

Download Research Agenda (PDF)

For additional information, contact Provider Lens using the form below.

Meet Our ISG Provider Lens Team