ISG Provider Lens™ - Enterprise Service Provider Comparison 

Amar is involved in providing research services around RPA to the enterprise clients. His focus is to empower enterprises at various phases on their automation journey with ISG research insights to help develop clear strategies to accomplish best-in-class business results from their automation investments. Additionally, he is the lead analyst for global report and provider briefing notes in the areas of Finance & Accounting Outsourcing and Contact Centers.

At ISG, Manoj is primarily responsible for research projects and working on the ISG Provider Lens™ (IPL) program. He actively contributes in gathering service provider intelligence through both primary and secondary research. He is responsible for writing thought leadership reports and papers on briefings provided by the service providers. In addition to these, Manoj also writes blogs on trending topics, specifically in the hyperscalers, Autonomous IT operation and Cutting-Edge IT technology.

At ISG, Shashank Rajmane is the Lead Analyst for Public Cloud Transformation and Private/Hybrid Cloud & Data Center Outsourcing studies. He has been working in the technology research industry for over a decade. Shashank is responsible for authoring quadrant reports around public and private cloud services, and data center outsourcing market. He has also authored articles around the best practices in the cloud services domain and infrastructure services. Along with this Shashank helps ISG’s enterprise clients’ with their cloud strategy, service provider selection, contracts negotiation, etc. He also works with advisors and clients' requests for ad-hoc research assignments in the cloud domain, across industries, predominantly in automotive, banking and financial services, insurance, retail and energy sectors. 

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Heiko Henkes is a Director and Principal Analyst at ISG; in his role as Global ISG Provider Lens (IPL) Content Lead, he is responsible for strategic business management and acts as thought leader for IPL Lead Analysts. His core competencies are in the areas of defining derivations for all types of companies within their IT-based business model transformation. Within this context, Mr. Henkes supports companies to undergo continuous transformation, combining IT competencies with sustainable business strategies and change management. He acts as Keynote speaker in the context of digital innovation.

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Stanton helps clients maximize value and reduce risk in their third party relationships. In his role as lead analyst for the ISG Index™ Insider, Stanton helps ISG clients, service providers and equity analysts understand how disruptive technologies are transforming IT and business services markets. Stanton also regularly guides enterprise technology executives through the global digital ecosystem via the ISG Digital Innovation Tour™. An ISG Digital Fellow, Stanton has been quoted in CIO, Forbes and The Times of London and has appeared on Fox Business News.

Namratha Dharshan is director and principal analyst for ISG. With more than 16 years of experience in IT/BPO outsourcing research, she has developed expertise in business processing outsourcing and customer experience broadly focused on horizontals such as finance and accounting and contact center. Her research focuses specifically on customer experience as it relates to digital transformation, omnichannel, analytics, AI and automation.

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Distinguished analyst and author Craig Baty has extensive research and thought leadership experience in the Asia Pacific and Japan ICT markets. Craig is Principal and Founder of DataDriven an Asia/Pacific based research and advisory firm. Craig has over 30 years of executive and board level experience in the ICT industry, including as a Group VP and Head of Gartner Research AP/J,  CEO of Gartner Japan, Global VP Frost & Sullivan, and more recently as VP Global Strategy and VP Digital Services in Fujitsu Tokyo HQ. As a well know ICT commentator and analyst, Craig has written more than 200 research pieces, and presented at over 1500 events globally. He is also regularly quoted in regional media. Craig is actively involved in the ICT community as a board member of the Australian Information Industry Association (AIIA) and Vice Chair of the Australian Computer Society NSW (ACS).

With more than 40 years of IT industry experience, Mr. Peichert has profound knowledge, in particular, in areas such as outsourcing, IT operations, organizational design and IT/Business alignment. In his ISG role as an independent consultant, he supports customers to help them make strategic and tactical decisions and set up and optimize organizations and processes to enable them to leverage IT and service solutions.

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David Wilkinson has over 30 years of experience in cybersecurity, risk management, strategy development and executive management.  He is currently a Lead Analyst for ISG’s Provider Lens^TM project and Senior Managing Partner at the Bellwether Group.  Recently, David was a Senior Director at Gartner Consulting where he headed up Security and Risk Management for the Financial Services Industry.  At Bellwether and Gartner combined, David has undertaken security and risk management work with over 85 major corporations in more than 17 industries across many countries around the world. David spent 8 years at City Investing, a $6B NYSE company where he was appointed chief executive at 3 of its operating businesses and was previously at The Boston Consulting Group (BCG) and Unilever, Ltd. He is currently an Adjunct Professor at Boston College where he teaches Cybersecurity Risk Management and Resiliency in the graduate program.

Karen Antons has over 20 years of experience in cybersecurity, risk and operational management, and strategy development.  In addition to responsibilities as a Lead Analyst for ISG’s Provider Lens^TM project, Karen is also Senior Consultant at The Bellwether Group and previously at Gartner Consulting where she has undertaken security and risk management projects with major corporations in more than 17 industries. Prior to Bellwether Karen spent nearly 9 years at TRG (now Deloitte Restructuring) in multiple roles involved in international donor-funded projects, as well as the Crisis Management and Wind-down and Liquidation practices. 

Avimanyu is a Lead Analyst (Research) in ISG India operations, bringing over 10 years of experience in market research and consulting. At ISG, Avi’s focus is on the disruptive technologies and innovations pertaining to enterprise networks and engineering and R&D practices.

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Mauricio Ohtani leads ISG Provider Lens research in Brazil and Latin America as research analyst and lead author of Public Cloud and Digital Workplace studies. Mauricio brings extensive experience in the research business of Brazilian and Latin America service markets. Mauricio is a senior consulting partner at TGT Consult in Brazil. With more than 30 years of experience, he developed and served different roles in the information technology market for diverse vertical industries, supporting many countries in Latin America.

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Mrinal Rai is the principal analyst for Digital Workplace and Conversational AI. His area of expertise is digital workplace services, enterprise social collaboration and conversational AI both from a technology and business point of view. He covers key areas around the Workplace, End User computing domain and conversational AI viz., modernizing workplace, Enterprise mobility, BYOD, VDI, managed workplace services, service desk, enterprise social software, content/ team collaboration, chatbots and intelligent virtual agent platforms. He has been with ISG for last 8+ years and has more than 13 years of industry experience. Mrinal works with ISG advisors and clients in engagements related to chatbots, virtual assistants, workplace modernization, social intranet, collaborative workplace, cloud-based VDI, end user computing and service desk.

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Oliver Nickels has in-depth technical and business knowledge and more than 25 years of experience as marketing manager, management consultant and start-up entrepreneur to contribute to ISG customer projects. His focus areas are Organizational Change through digital & AI-based technologies and the Digital Customer Journey - especially User Experience, Voice Interfaces and Chatbots. Specific strengths include his ability to take the customer’s perspective and to plan, implement and effectively integrate digital business processes and digital customer dialogues.

Rainer Suletzki relies on a deep understanding of core business processes and in-depth know-how of IT management. He has more than 30 years of experience as Senior IT Manager, Senior Project Manager and – at the beginning of his career – as IT consultant. His main areas of expertise comprise IT application management, IT architecture, data modelling as well as IT sourcing strategy and execution.

Frank Heuer is a Senior Advisor at ISG Germany. His main areas of coverage include the digital workspace, communications, social business & collaboration, cloud computing with a special focus on workspace/unified communications & collaboration as a service, and security.

The focus of his work is on advising ICT providers on strategic and operational marketing and sales issues. Mr. Heuer act as speaker on conferences and in web casts and is a member of the IDG expert network.

Jonathan Siefke brings more than 10 years of extensive IT, Cloud and Automation experience. His wide insights on various industries helps him to find best fitting solutions for addressed client’s challenges. As part of the Cloud and IT modernization team, he serves his clients with solutions for cloud-based transformation and optimization projects. Additional he is responsible for the maintenance and collection of ISG internal cloud based intellectual properties.

Dennis Winkler is a Director in the ISG Insurance industry vertical. With more than than 25 years of experience as a business process and technology consultant, he has advised hundreds of companies on their sourcing strategies, including establishing shared service centers and outsourcing relationships around the globe. Dennis has worked with numerous insurance clients, including AIG, Chubb, Transamerica, ING/VOYA, CNO, Global Atlantic, Assurant and others.

Ashish Chaturvedi brings more than 11 years of experience in digital advisory, IT sourcing, technology and industry research. He is a digital expert at ISG, responsible for authoring thought leadership papers and ISG Provider Lens™ reports on application outsourcing and enterprise retail. Ashish advises senior executives on digital strategy, product planning, emerging tech and IT procurement. He is also a program manager for custom research engagements for enterprise clients and IT providers. Ashish has authored 50+ research reports in the realm of retail technologies, digital benchmarking, enterprise applications, analytics and IT outsourcing. Ashish is a member of the IDG influencer network (cio.com).

Akhila Harinarayan is the Lead Analyst focusing on Digital Business Transformation and SAP services. She has more than 12 years of experience across research and consulting including provider strategy, enterprise strategy, industry roadmaps, point-of-view papers, service provider assessment across regions. She brings in her expertise on strategy and transformation, digital insights, thought leadership, benchmarking, market assessments and go-to-market strategies. She has authored many thought leadership papers, digital insight studies, devised go-to-market strategies across products, industries and regions, and built frameworks and maturity models across industries.