As economies begin to cautiously emerge from COVID-induced restrictions, insurers want to accelerate their digital transformation significantly to focus squarely on the customer, boost operating profit and get ready for what the future holds.
Microsoft announced its new desktop-as-a-service (DaaS) offering called Windows 365. With this offering, the company puts forward its entire Windows 10 operating system (and Windows 11 after it launches) on Azure.
Joining the bandwagon of large-scale acquisitions in the contact center and customer experience (CX) industry, Sitel recently announced the acquisition of one of its competitors – U.S.-based contact center provider SYKES.
The inexorable march to digital transformation continues. It may have slowed at the outset of the pandemic last year, as companies stalled major technology investments in favor of cost reduction and cash preservation, but it has since picked up steam.
Our recent ISG Index™ report shows the global market for technology and business services appears to be shrugging off the worst effects of the pandemic and is turning its sights to post-pandemic recovery and growth.