Industries

Banking and Financial Services Transformation

 

Get closer to customers, drive operational efficiency and enable employees.

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What Does the Metaverse Mean for the Banking and Financial Services Industry?

Banking in the virtual world is not new, but the metaverse has the potential to change Banking and Financial Services (BFS) forever.

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Banking operations for a customer-obsessed industry

Let us help you find and implement the right technologies to improve your customer experience, optimize data and transform your business model.

Enhance the customer experience

Design the contact center of the future
Transform banking operations
Design and implement the right operating model to increase speed to market
Develop the optimal product and platform strategy
Select and implement the right intelligent automation technologies to improve CX

Improve employee experience & productivity

Measure, benchmark and track employee experience
Develop the optimal Learning & Development strategy, including Training-as-a-Service
Design and implement new ways of working
Transform HR operations
Measure, benchmark and track transformation

Build new ecosystems

Design next-gen sourcing and supplier ecosystem models, including governance
Baseline key tech metrics against the market to inform your supplier strategy
Design your FinTech and partner selection strategy
Refresh your application modernization and hyperscaler cloud strategy (FinOps)
Leverage our M&A expertise, including organizational change management

Reinventing Bank Branches

Will most people go back to purely in-person banking? No. But the demise of bank branches is greatly exaggerated - a recent Celent report says that 77% of customers want to be face-to-face for substantive discussions about their finances.

Read ISG’s whitepaper to learn how to reimagine your #branchstrategy for the future of banking.

Read Here

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Trends Shaping the Financial Services Industry

Important Factors for Digital Success

Featured Event

TechXchange: Banking, Financial Services & Insurance

The Financial Services market has never been more dynamic. Determining the right approach to transformation – and to customer engagement – is critical to survival in a post-pandemic world.

Register now

Meet Our Banking and Financial Services Team