Let's Talk About Data: Different Data to Drive Value
ISG's Steve Hall, Sunder Sarangan and Kathy Rudy answer the question: what are the different types of data that organizations use, and how is that driving their new value proposition?
Price
Staffing rates, contract pricing and competitiveness
Cost
Total cost of ownership (TCO) and industry benchmarks
Performance
SLAs, user experience and provider relationships
Contract
Price, terms and conditions
We have the data and know-how to help you benchmark cost, quality and productivity across all functional areas of business and IT, including:
Find out the right benchmarking services for your needs and strategic objectives.
Are total staffing levels and staffing utilization right for each functional area?
How do our level of assets compare? Are we providing the right service levels to users?
Are we spending the right amount of money in total, and by major functional area?
Where are the variances from leading practices?
Why and where are there gaps? How do we drive sustainable improvement?
What are the high impact, high ROI changes we can make in the immediate term?
Are there services currently provided in-house that should be outsourced, or vice versa?
What complexity or constraints could be alleviated through automation or simplification?
Outsourcing contracts become uncompetitive over time, but it’s difficult to know when it will happen – or by how much.
Whether you want to benchmark your outsourcing contracts’ price, compare your internal service delivery cost to the market or both, ISG gives you at-a-glance visibility into price competitiveness via a single-pane dashboard, plus access to deep dives into real-time IT industry market price intelligence.
In addition to the above project based price benchmarking services, you can also monitor the price competitiveness of your contracts in real time using using the ISG Probenchmark™ price monitoring service.
Acting on timely, accurate and actionable price data allows enterprises to more quickly respond to changes in market prices and make more strategic decisions regarding their IT services.
To get a complete picture of your landscape, you need to understand your service quality and personnel productivity, potential efficiencies and gaps, user satisfaction, and how all these elements relate to cost and compare to the market.
We offer a holistic benchmarking solution that gives real-time, online dashboard visibility into the three key components of performance:
By comparing your spend, staffing allocations and performance across the enterprise, we help you identify opportunities to improve your financial and operational performance.
TCO Benchmark: Compares your total cost of ownership against industry standards of cost, quality and productivity for a variety of IT products and services.
Industry Benchmark: Compares costs against industry metrics, such as IT spend as a percent of revenue.
Get real-time access to cost benchmarking data with ISG Inform™.
Build a defense against the risks of fixed-price long-term contracts. Compare your contract price, terms and conditions to the market and know when your contract falls out of favor.
The terms and conditions of your contracts set guidelines of acceptable behavior, but they are evolving entities – and you need to manage that evolution. A commitment to benchmarking your contracts is a commitment to progress and improvement.
An ISG contract terms and conditions assessment can:
KPIs and SLAs are essential for tracking performance in terms of achieving strategic goals and making decisions. In the best of cases, KPIs can serve as an early warning system to let you know when you are heading off course and where
action might be needed.
An ISG performance benchmark compares your performance against industry peers and leaders and gives you a cost-effective approach to share, compare, improve, and transform internal functions and processes.
SLA Benchmark
assesses service levels against the market, including both performance levels and structure
Relationship Benchmark
evaluates the health of a relationship between you and your service providers
User Experience Benchmark
measures the impact of technology on users, including customer satisfaction
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Learn MoreThe last 18 months has witnessed one of the largest workforce population movements. This shift in ways of working was the hypersonic acceleration of the future workplace implemented in a matter of weeks. Organizations were categorized into digital categories depending on how they had planned and adapted to the future of work, as well as how their services and industries were consumed by the end customer in 2021.
Our 2022 research agenda will provide continuous research and covers both ITO and BPO areas. To view and participate in this program, click here to download the 2022 Research Agenda.
The connected enterprise space has been expanding since the cloud adoption drive, especially in the U.S. Software providers are building business specific and industry verticalized solution. Enterprises are driven by a broad set of services in every portfolio and domain, generating data that eventually transforms into knowledge. These services create and store business information produced by many teams and stakeholders involved at every touchpoint.
The pandemic impacted the insurance industry in many ways. Many carriers suffered dramatic business interruptions by shifting the workforce to a remote model. Agents could not meet in person with clients, and many lost sales. Sales in some categories like travel insurance plummeted as people stopped going on vacations and business trips. Life insurance claims soared. IT departments in many insurance organizations scrambled to quickly put the right processes in place to keep their internal workforces and distribution channels plugged in, both online and on-site.
Are you under pressure to reduce your mainframe costs? Several service providers are addressing the increasing demand to free business data that resides in mainframe systems. From a high-level perspective, all companies are moving their data from on-premises to the cloud for leveraging advanced analytics, AI, machine learning and data lakes. When data sits on a mainframe, companies find that the need for data access drives modernization.