Six Building Blocks for Effective Benchmarking
There are six essential building blocks that need to be applied to elicit meaningful and insightful recommendations.
Advisory
Rate Card Benchmarking
Maximize your ROI and improve your competitive position with an ISG Rate Card Benchmark specifically tailored to your business needs.
Access to the World’s Most Detailed and Comprehensive Rate Card Database
Industry-Recognized Methodology Proven Through Decades of Experience
ISG's Rate Card Database sets the industry standard for accuracy and reliability. Our proven methodology, honed over decades of benchmarking experience, allows us to establish baseline profiles and compare your organization's performance with current market data.
Information Technology
Application Service Areas
- Application Development
- Application Management
- Application Support
- DevOps
- ERP/CRM
- Testing and QA
- SAP
- Database
- Infrastructure Management
- Mobility
- Network
- Servers
- Service Desk
- Storage
- Workplace
Specialty Service Areas
- Cloud
- Consultancy
- Cybersecurity
- Data Analytics
- Digital and Automation
- IT Management and Cross Functions
- Project Management
- Service and Systems Integration
- Strategy Management
- Standard Role
- Years of Experience
- Core Skill/Domain
- Service Delivery Country
- Staff Location (Client vs. Vendor)
Finance and Accounting
Order to Cash Service Areas
- Accounts Receivable
- Billing
- Cash Application
- Credit and Collections
- Dispute and Deduction
- Order Management
- Accounts Payable
- Travel and Expenses
Record to Report Service Areas
- Cost Accounting
- Financial Planning and Analysis
- Fixed Assets
- General Accounting
- Customer Service
- Standard Role
- Years of Experience
- Core Skill/Domain
- Service Delivery Country
- Staff Location (Client vs. Vendor)
Procurement
Service Areas
- Category Management and Support
- Requisitioning
- Strategic Sourcing
- Tactical and Spot Buying
Key Parameters
- Standard Role
- Years of Experience
- Core Skill/Domain
- Service Delivery Country
- Staff Location (Client vs. Vendor)
Human Capital Management
Service Areas
- Benefits Administration
- HR Administration
- HR Systems Integration
- HR Technology
Key Parameters
- Standard Role
- Years of Experience
- Core Skill/Domain
- Service Delivery Country
- Staff Location (Client vs. Vendor)
Industries
Industry Groups
- Business Services
- Consumer Packaged Goods
- Energy
- Financial Services
- Healthcare and Pharmaceuticals
- Insurance
- Manufacturing
- Media and Telecom
- Public Sector
- Retail
- Travel, Transportation, and Leisure
Sample Rate Card Dashboard
Featured Insights
Featured Event
Future Workplace Summit (New York)
Discover the tech, strategy and cultural shifts to optimize your workforce & get ready for what’s next.
Learn moreISG Research
ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.
Get the insight and guidance you need to accelerate growth and create more value.
Learn More
Research
Designing a Smart and Sustainable HR Tech Stack
The importance of human resources technology in the workplace is growing at a phenomenal pace. While many HR applications like payroll, benefits management and human resource information systems have been perceived as critical, the new sense of criticality is more extensive than ever. HR technology is necessary to power the function of HR, but it also needs to serve as the leading example of how to engage, embrace and include all workers in the workplace experience and community. HR professionals must recognize that there is unrealized ROI in maximizing HR technology for more than its inherent functional value. By 2027, the focus on employee experience will cause HCM software providers to adapt and redesign their approach to emphasize the employee journey, not just the application.
Research
Data Pipelines Integrate Data Processing and Enable AI
The development, testing and deployment of data pipelines is a fundamental accelerator of data-driven strategies, enabling enterprises to extract data from the operational applications and data platforms designed to run the business and load, integrate and transform it into the analytic data platforms and tools used to analyze the business. As I explained in our recent Data Pipelines Buyers Guide, data pipelines are essential to generating intelligence from data. Healthy data pipelines are necessary to ensure data is integrated and processed in the sequence required to generate business intelligence (BI) and support the development and deployment of applications driven by artificial intelligence (AI).
Research
What Is So Different About B2B Digital Commerce?
With more B2B enterprises looking to provide access in a timely manner and when and where the customer chooses, digital commerce is a growing part of the overall customer experience. It is safe to say that in B2B commerce, the Amazon effect also applies, in that customers expect a similar level of frictionless automation, immediacy and simplicity in operation. But, as I will discuss, there are significant differences between B2B and B2C around individuality in pricing, more complex product sets and payment terms.
Research
Microsoft’s Azure and cloud platforms drive clients’ transformation and opportunity for ecosystem partners
As the world and workplaces move more toward cloud computing, the roles and value of IT service providers evolve accordingly. Microsoft provides widespread cloud solutions, including the Azure cloud platform; the Microsoft Office 365 suite; and a range of business, automation and AI applications provided through Dynamics 365, Power Platform and Microsoft Copilot. Microsoft’s significant presence, value and influence in the business realm have created one of the largest and most diverse ecosystems of IT developers and providers. This ecosystem is rapidly and aggressively advancing to empower, support and expand the capabilities of enterprises, enabling them to benefit from Microsoft’s offerings. This report assesses service providers within the Microsoft cloud ecosystem based on their contributions to the market in support of Microsoft’s cloud offerings and their role in facilitating what enterprises can achieve using these offerings.
Research
Mainframe services to U.S. state and local governments are seeing 10-20 percent growth
Decades of deferring investments in mainframes within the U.S. state and local governments has led to challenges that can no longer be ignored. Constituents are demanding experiences that are comparable to what they have become accustomed to in the private sector. However, significant barriers exist to meeting this requirement. The experts who have been maintaining mainframes in state and local agencies are aging and exiting the workforce quickly, leaving a limited number of workers with mainframe skills to replace them. The public sector is also 10-20 years behind the public sector in its upgrade cycles, leaving agencies with seemingly unsurmountable technical debt.
Meet our team
Want to know more about Rate Card Benchmarking?
