From architecture to governance, ISG helps you design your target operating model by working with you on each of the below key components to bring the best results.
Product & Service Portfolio and Enterprise Architecture
Defining a portfolio of products and/or services and relevant architectures - all while recognizing that different types of business products, their business value and customer experience needs may drive different delivery models.
Delivery Models & Value Streams
Simplifying workflows across multiple value streams by applying the delivery models that enable the speed to market and business outcomes with the appropriate technology, provider landscape and team topologies necessary.
Organization, Team and Roles
Building organizational constructs that enable a business or customer-centric culture including business-aligned and flexible team environments with new empowered roles created while rationalizing IT services.
Technologies and Platforms
Focusing on the experience of the skilled worker and select platforms, enabling collaboration and free flow of information, and applying automation to repeatable process and flow.
Partner Ecosystem
Creating an ecosystem of partners where scarce skills are available and innovation is shared, engaging culturally across that ecosystem and managing the ongoing relationship.
Workforce Enablement
Acknowledging and enabling workforce talent, culture, and continuous care by fostering a genuine employee engagement experience, employee-driven learning, new and compounding skills, adaptability and accountability.
Governance & Performance
Providing governance of the environment through appropriate controls, visibility of performance, legitimized shared accountabilities and clear decision rights.
Make your business agile and resilient – move beyond software development agility and enable business, development and operational workstreams not just to survive but to thrive in environments where competition and customer requirements are constantly changing. ISG can help you design a target operating model (TOM) and partner ecosystem to enable an adaptive organization.
Addressing the “human side of digital” is critical to the success of any digital transformation. The world and our relationship to technology is changing so fast that it’s difficult to know how to best create a culture that is inclusive and creative.
When we help you apply neuroscience, the psychology of human dynamics and empathy to your digital transformation, we create a paradigm that fosters resilience and adaptability.
The initial months of a new outsourcing agreement — after signature and before steady state — are critical to the relationship's long-term success and value. But too often, neither party is sufficiently prepared to address the myriad challenges and surprises that arise when services transition to the new service provider. As a result, rather than building a positive foundation for partnership, transition issues sour the relationship. Is your retained organization sized appropriately? Is it prepared to manage work in a new way? How do you ensure your new provider delivers to performance requirements while still maintaining collaboration and innovation? Experts from ISG can help you assess alternatives, identify potential issues and prepare for the unexpected.
To be competitive today, enterprises must use technology in ways that will generate the velocity they need to respond to a changing market. But not all business functions move at the same speed.
Enterprise agility allows an enterprise to respond at the right time to the right business functions. When enterprise agility serves as a fundamental principle of your operating model, you have what you need to seize opportunities as you transform into a digital business.
Your partner ecosystem is essential to boosting your capabilities and streamlining global delivery. Contracting external providers where you most need them is key to transformation. But sourcing and transformation ROI and business case realization comes down to how you organize yourself to optimize and leverage those relationships.
ISG can help you design a TOM that makes the most of the latest technology solutions and provider services in the market. DevSecOps and site reliability engineering (SRE) are not enough without persistent team topologies with your providers. You need to structure yourself to achieve continuous business outcomes with your partners. As the pioneers of the sourcing market, we understand which team topologies work and which don’t, how to boost agility in the areas that need it, reconfigure teams to integrate new skills, modernize infrastructure and applications to facilitate a faster pace of work and reimagine processes to spur performance gains.
The market is changing. The competition is changing.
Your business models and operations must change with them – or risk losing competitive advantage.
ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.
Get the insight and guidance you need to accelerate growth and create more value.
Learn MoreDevOps success is not just about the use of tools. Some of the key issues that need to be addressed to ensure a successful DevOps practice include functional hierarchy, collaboration between multiple technology and business disciplines, cultures and individuals, legacy infrastructure and deeply coupled architectures.
Providers in this space are transforming their product lifecycle service offerings by integrating the latest technologies, such as AI, analytics, IoT, automation, AR/VR, and digital twin tools and accelerators.
DevSecOps is rapidly merging with automation and continuous testing to deliver a complete software creation process. It’s a complex and rapidly changing market.
With IT operational budgets still tight and margins somewhat skinny, this market is clearly a very attractive one for vendors. SIAM/ITSM vendors are playing a key role and are about to get a seat at the internal IT and business-decision table.
How do you create the right flexibility, speed and collaboration so you can deliver benefits to the business and your ever-more mobile customers?
The answer involves mapping customer journeys to business functions, products and digital functions, lean product management, agile software development life cycles and DevOps to improve cross-functional collaboration.
