Energy & Utilities

Over the past decade with ISG, Dale has shared with clients his expertise in corporate finance, strategic planning and technical operations, including scope-of-work and service-level agreements.  He is extremely proficient in contract negotiations. His IT experience covers mainframe, data centers, systems integration, midrange servers, managed network services, end-user computing and help desk. He has helped complete acquisitions by coordinating tax, legal, finance, accounting and senior management teams. His clients benefit from his market intelligence insights in the IT industry and identification of strategic service providers. Dale has an MBA with a concentration in finance.

Bob leads the ISG Utilities Industry Unit and is a technology centered solution development and operations leader with deep experience in business process outsourcing, shared services, managed services, vendor management, technology outsourcing, integration, cloud computing and SaaS. For client engagements, Bob is responsible for the quality of client deliverables, client satisfaction, project status management and reporting, recommendation and implementation approach development, implementation management, and governance matters.

Kimberly Tobias is a Business Development Executive for the Northeast Region in the U.S. She has responsibility for business development and client relationship management for Chemicals, Utilities, Manufacturing, Media, Retail, CPG, Travel, Transportation and Hospitality. With over 25 years of experience as both a client and an advisor, Kimberly has a broad base of knowledge to assist clients with the assessment of their current operations, development of their future state strategy and implementation of that strategy.

Mr. Brock is an internationally recognized expert on best practices in utility business process and technology, with extensive experience in helping top global companies redefine themselves. Jon’s expertise spans a wide range of disciplines, including strategic planning, business development, operations, product management, process re-engineering, organizational restructuring, benchmarking, regulatory/testimony, financial analysis and strategic alliances. He is known as a seasoned, confident communicator who is able to inspire positive change, empower cohesive teams, and maintain an extensive network of executive-level partner and client relationships.

As the leader of the ISG Data and Analytics Service Line for the Americas, Korey Barnard brings over 20 years of experience in advisory and management roles.
His strong analytical, communication and evaluation skills produce quick understandings of his clients’ needs, effective direction and recommendations. Korey is an experienced advisor in the construction and evaluation of complex global service delivery alternatives. Korey offers expertise in all aspects of evaluations ranging from front-end internal cost analysis, contract structuring and negotiation, service transition management and contract financial management. Korey has worked with several global and regional clients spanning across North America, Europe, Asia Pacific and Latin America in many industries.

What he does at ISG

Julien oversees ISG’s IT and technology consulting and advisory teams across South Europe, Middle East and Africa with a strong focus on Italy. He works to make sure that clients are using the right technology to optimize your internal IT operations, including workflow, efficiency, and that they’re getting the most from every interaction with their technology service providers.

Past achievements for clients

• Mediating a volatile exit negotiation between a client and their service provider, resulting in a win-win outcome in which the relationship was rebuilt on a new, more sustainable basis, and the costs and operational disruptions of changing providers were avoided. 

• Overseeing a team that developed a new methodology for assessing IT cost structure for a major European insurance firm, which was implemented across the US, Europe and Asia.

• Benchmarking a major utilities client for their international IT operations, helping them understand their priorities for improvement in their transformation to an agile enterprise,.

Robert, in his role as a Partner in the Oil & Gas vertical, delivers extensive sourcing delivery expertise. He has lead clients across a broad cross-section of areas including sourcing strategies and assessments, shared services, performance management, financial management, relationship management, contract negotiation and management, application development and maintenance, enterprise telecommunications and networking, and business process services.

Jim has in-depth experience in assessing and managing complex IT Infrastructure engagements focused on helping corporations achieve their business objectives. He offers expertise in strategy assessment and development, statement of work, service level agreements, business-driven RfP development, transactions, contract negotiations and transition planning across IT Infrastructure areas and expertise in IT service management integration. Jim has worked with global enterprises in the automotive manufacturing, banking and financial services, healthcare, utilities, aerospace and retail industries, focusing on collaborative techniques with clients and service providers to achieve the desired business outcomes. He recently led the negotiation of a large infrastructure contract with a utilities company and a cloud computing transition. Included in this successful project was the development and execution of the sourcing strategy, assessment and transaction process and project management, negotiation strategy development and financial proposals and executive leadership communication. Jim is ITIL V3 Foundation certified and a thought leader on the topic of the digital workplace.

James Deacon leads ISG’s Digital Service Line for ANZ. He is a Director in the ANZ practice and a recognized Digital Expert. He is a proven ICT visionary with 20+ years of international experience. He has demonstrated the rare ability to define and implement business strategies and transformations. He is a thought leader who is passionate about the alignment of the ICT function and business strategy and the opportunities to optimize this alignment through digital innovations, including:  technology, sourcing, organizational design and service integration.