Mike Witty has 25 years of experience assisting retail and consumer product companies define their customer experience and supply chain strategies. He works with large national and multi-national companies to create digital and analytic strategies and to design, integrate and implement technologies to improve both the external customer experience and internal operational efficiency. Mike also partners with clients to lead target operating model transformation initiatives and the rollout of change management programs to mobilize process and organizational change across their environments.
Change in the consumer goods industry lagged behind retail but now is accelerating as online sales continue their rapid growth. The increasing range of products available through digital technology are creating greater expectations, and consumer goods companies must adjust on the fly to match what their shoppers seek.
Just as consumer goods companies expect service providers to provide flexibility and scalability they can count on if they need to respond to changes in demand, we provide our clients with the focus on cost reduction, product engineering and flexibility in IT service delivery they need to face the competitive and margin pressure that characterizes this industry.