Life Sciences

What she does at ISG

Jenn and her team guide global pharmaceutical, medical device and medical product manufacturing and distribution companies through the full continuum of ISG’s services. This includes strategic advice on technology, information technology and business process provider sourcing, implementation of specific solutions, and the ongoing measurement, management, and governance of provider services, relationships and contracts.

As a leader and mentor in the firm, she also shares her expertise and perspective as a co-founder and strategic advisor for ISG’s Women in Digital initiative.

Past achievements for clients

Whether she’s working on an end-to-end digital transformation or solving for one pain point, Jenn aims for results that go beyond incremental improvements to solutions that really move the needle for her clients.

She and her team achieved this recently when they helped a pharmaceutical client introduce automation into their clinical trial process. This included helping them choose the tool (a software bot), training them on how to use it, developing the automation, and then managing it in use. The success of the project allowed the client to move quickly to a longer-term, cost and resource savings goal: a completely new, virtual clinical trial model.

Michael Fullwood is an ISG Partner with extensive financial planning and analysis experience. His areas of expertise include sourcing assessment and RFP management, contract negotiations and transitions. He has guided major multinational companies in the Americas and Europe through multi-functional outsourcing projects and shared services transformation. Michael has more than 20 years of experience advising clients on strategy and implementation and is an accomplished leader who articulates a compelling point of view for ROI optimization and speed to value. His work enables companies to optimize support services operations, contract for and implement digital/automation, and formalize processes, metrics, governance and reporting.

What he does at ISG

Dedicated to building strong, long-term relationships with each client, Andreas uses his broad perspective on the chemical, life sciences, health, transportation and public sectors to help you find the right IT service providers, to meet your business goals and get the most value out of your operating models and technology partnerships. He is excited to apply his deep knowledge of product digitization, IT management, digital transformation programs and governance best practices and to new sectors and clients in the DACH region.

Past achievements at ISG

• Led the transformation of a multi-brand OEM’s IT program from inception—assessing the future services landscape and crafting a financial plan—through execution and transition, resulting in the OEM’s adoption of a new, standardized service portfolio. 

• Implemented an innovative technology RFP framework for a large enterprise client, which became a much duplicated and well-known standard within the global client organization and provider space.

• Supported a client in founding and growing a new digital business unit—where the number of ISG employees on the project has quadrupled to keep up with the unit’s success and rapid expansion.

Jon advises enterprises on all aspects of the IT services lifecycle from initial strategy through design and build of governance organizations. As a qualified English attorney, Jon has special insight into transactional activities and still maintains deep subject matter expertise relating to the structure and negotiation of contracts. His experience includes more than 50 ISG engagements in IT, business process and financial services outsourcing. Jon has also assisted companies in developing enterprise vendor management functions, in many cases on a global basis. He has supported clients in more than 10 countries.

Tobias Krotter has 13 years of professional experience in Management Consultancy which he applies to the benefit of ISG’s clients in his role as a Principal Consultant. He brings comprehensive expertise in the areas of Service Design (Sourcing Strategy, Target Operating Model) and Execution (Transaction, Transition and Transformation). Furthermore, he has a strong background on international Project Management, Compliance, Turnaround Management and Business Case.

Ray Shehata helps financial services organizations with all aspects of their IT, back-office, middle-office and customer-facing service alternatives. He is an accomplished professional with more than 14 years of financial services experience and is skilled in developing and leading digital strategies and assessments, and implementing IT and business process service agreements for large, multi-national corporations. Ray has expertise in assessing which functions are optimal to automate, outsource, offshore or re-engineer through shared services and determining the associated savings opportunity. In addition, he assists companies in evaluating their service delivery alternatives and designing appropriate governance organizations to manage the ongoing operations.

Yadu Singh is our EMEA lead for Digital Platform and Solutions. Yadu’s experience allows us to understand the developments in Venn diagram of Software as a Services, BFSI and Mergers & Acquisitions.  He has an understanding of both life insurance and non-life insurance space.

He tracks the fast moving fintech and Insuretech space and has a broad range of skills covering strategy, post-merger integration and sourcing advisory.

He has also done multiple ADM outsourcing, Remote Infrastructure Management and ERP/systems integration projects across the Europe, Asia and Americas - the value of these deals has now crossed the $5.0 billion mark.

Megan Walling is a Director in ISG.

Peter Magagna is a Business Development Executive with ISG Healthcare. 

Randy is a dedicated, results-oriented professional with strong leadership and communication skills. He has extensive expertise in outsourcing, business processes, sourcing management, organizational change management, IT management, new business development/pursuits, staffing and people care. Randy demonstrates creativity in solving client and business issues with local and global teams.

Sheeree Jones is a Client Experience Manager in ISG Research.