Future-Proofing Public Sector Learning & Development (L&D) Operations
How will governmental entities continue to serve stakeholders with a shrinking workforce?
Advisory
ISG Training as a Service™ (TaaS)
Maximize your learning return on investment with our outsourced L&D solutions.
Dynamic Training Solutions for the Dynamic Enterprise
Training that solves for high turnover, remote work and ongoing digital transformation.
Developing your constantly changing workforce with skills and systems that are also constantly changing… it's a training nightmare. Traditional training methods simply can’t keep up with today’s rate of change. Even the most well-resourced teams are struggling to build innovative solutions at scale fast enough. You need expert training tailored to your needs at the pace of your business so you can accelerate adoption and keep employees happy and productive.
ISG Training as a Service (TaaS™) seamlessly provides tailored learning and development solutions with agility. Our approach goes beyond mere instruction; we become your strategic partner, committed to driving long-term success. We work with our clients to offer tailored programs that cater to the unique needs of modern learners while ensuring speed and scalability. Our comprehensive solution redefines the training experience.
Types of custom learning solutions we provide include:
- Efficient Employee Onboarding: Accelerate onboarding processes, swiftly integrating new team members for increased productivity.
- Digital & AI Evolution: Maximize ROI on transformation investments, empowering your workforce to fully leverage modern digital and AI capabilities.
- Digital Skill Development: Equip employees with essential skills for the digital workplace, fostering innovation and adaptability.
- On-Demand Learning: Seamlessly integrate learning into daily workflow, including on-demand support solutions and on-the-job learning delivered precisely when needed.
- Enhanced Customer Onboarding: Streamline customer training, boosting user adoption and satisfaction rates and grow new revenue streams.
Partner with ISG TaaS™ for transformational learning, driving sustainable growth and success in the digital age.
Why Trust ISG TaaS as Your Training Partner?
ISG's TaaS offering is built on decades of experience working with clients across a number of industries who are faced with delivering and maintaining large-scale custom training solutions built for the modern learner. We start with understanding each client's unique needs and provide a real-world business case to ensure our programs deliver strong return on investment.
Value
On average, our TaaS clients receive over 50% ROI on training operations.
Scale
7+ million global end users trained & 75,000+ tailored courses created by ISG.
Speed
24 hrs a day, 5 days a week with low-cost, multi-shift options to meet your goals.
Expertise
ISG has experts in all enterprise training development platforms and cutting-edge methodologies.
Innovation
Contemporary learning solutions built for every learner with a user experience (UX) lens.
Adoption
ISG has created over 800k simulations and/or in-app support to increase adoption.
Your Modern Learning for the Digital Age
Today’s workers expect digital, easy-to-use, on-demand learning solutions, including video, in-application support, and peer-to-peer programs. ISG specializes in these solutions to accelerate your customer and user adoption for faster ROI, quicker onboarding of new associates, and training and certification for your third-party partners. We have a global talent pool of specialists in project management, instructional design, learning and performance support, creative and multimedia services, and content creation to provide a full suite of services for your custom learning needs aligned with your company branding guidelines.
Key Services:
- Training Needs Assessment and Strategy – Approaches to support your goals, budget, timelines and sustainability needs
- Content Creation – Digital, video, real-world systems simulations, AR/VR, web-based training and instructor-led training
- Digital Adoption Platforms (DAP) – In-application support when and where you need it
For:
- Systems Training – Pre- and post-launch for new products and systems
- New-hire Onboarding Programs – Digitization and modernization, cohort-based models, and peer-to-peer/mentoring model
- Third-party Training and Certification Programs – Implementation methodologies, software training and more
You get the latest technology, software integrations, user support, training expertise, innovative methodologies & custom content.
We build it for you – so you can focus on what you do best.
CASE STUDY 1
A top three U.S. banking and financial services firm eliminated a two-year backlog in its training development plan and saved $19 million in one year. The new model allows the company to train more than 40,000 new hires a year on hundreds of applications across the business and enables new revenue-generating business initiatives to launch in half the original time.
CASE STUDY 2
During a complex merger, a global pharmaceutical company needed to optimize the use of its existing learning technology investments at minimal cost. ISG served as an advisory partner, supporting the lift and shift of training solutions to the cloud. We also helped the pharmacy transition training from a cost center to a profit center via our cost effective 24x5 delivery model.
CASE STUDY 3
A major technology company reduced how long it takes to onboard new revenue-generating roles to three-quarters of the original time. This project resulted in an ROI of over $100 million over five years as well as increased employee satisfaction.
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Research
The Power of Collaboration in the Workplace
Enterprises that focus on improving collaboration inevitably face some employees who resist changes to the digital and physical components of the workplace. They dislike the idea of open workspaces and collaboration using video and chat. Overcoming resistance requires listening to employees throughout the transition and following a clear organization change management (OCM) plan.
Research
Avoid the Pitfalls in S4/HANA Implementation with OCM
S4/HANA can be beneficial when implemented right, but there are no easy enterprise-resource-planning (ERP) projects. Moving to S/4HANA holds special challenges because it often involves new ways of working.
In this report, learn how OCM programs can help you avoid or mitigate some of the most common challenges they face when converting to SAP S/4HANA, and why organizational change management increases the ROI in S/4HANA by reducing the time to value.
Click below to learn about our related organizational change management solutions.
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