2023 Survey on Industry Trends in HR Technology and Service Delivery
Compare your HR technology spend, priorities and progress against the market, so you can make the right HR tech decisions for your organization.
It’s HR that engages the workforce of tomorrow, drives operational efficiency and delivers value to the business in a new way.
Transforming HR means reorienting the role HR plays in the organization. Rethink your operating model and boost its capabilities by leveraging the right technology, the right delivery model and an effective sourcing ecosystem.
Reimagine the Employee Experience
The
workplace of the future requires the workforce of future. How do you attract and retain top talent?
You need a workforce strategy that not only aligns HR with business goals but also leverages HR as an enterprise leader. Optimize processes, roles, and shared services so you can help the business define success – and lead the charge.
Revolutionize HR with Technology
Is your HR technology holding you back? Manual processes and inflexible systems are frustrating and inefficient.
You need to balance technical architecture, data security and the use of emerging technologies like machine learning and chatbots with a deep understanding of HR functionality, processes and user expectations.
Optimize Sourcing to Save
Wondering if there’s a better way to “get it all done?” HR has a broad set of outsourcing markets—from HR contact centers and payroll administration to recruitment and learning, there are outsourcing partners to support your team.
ISG’s HR Technology & Transformation experts are the market leaders in helping enterprises transform their HR organizations through strategic use of outsourcing. We bring the domain experience, sourcing know-how, best-in-class methodologies
and world-class market data you need to assess, source, benchmark and manage your HR delivery partner relationships.
HR Peers & Market Pulse Updates
ISG is well known for bringing HR insights informed by our interaction with hundreds of clients planning, designing, and executing on next-generation HR experiences. Engaging with peers directly is more difficult today, yet these are the insights that are most valuable to each of us. Hear our best and latest insights on what peers and providers are doing – short focused discussions reflecting trends observed and shared across a network of HR practitioners! Watch the topics of interest to you here.
ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.
Get the insight and guidance you need to accelerate growth and create more value.
Learn MoreInsurers face some unusual challenges such as responding to the rapidly evolving risk landscape due to extreme weather conditions, increased cyberattacks and their ever-changing forms, consistent hyper-inflation scenarios amid perpetually uncertain macro-economic situations. Catering to the fast-changing insurance needs of customers with the correct value proposition at an optimal price is tough within the present business and IT landscape.
Geopolitical tensions, fluctuating energy demands, environmental concerns and the increase in renewable energy sources have posed multiple challenges for the traditional fossil fuel sector. Despite the shift toward sustainable energy sources, investments are ongoing, especially in the upstream segment, to meet the expected peak oil and gas demand in the 2030s. North America records the highest investments, accounting for more than one-third of the global investments. Despite price volatility and environmental nd production concerns, the region’s shale oil and gas production has transformed it into a major energy exporter.
Banks are undergoing digital transformation to improve efficiency, meet evolving customer demands, and create resilient systems to become market-relevant and gain a competitive edge.
Global enterprises fear a possible economic slowdown but are also curious about the possibilities of the latest generative AI technology. These fears and enthusiasms impact the approach to workplace technology investment decisions for large organizations and SMBs. The workplace technology landscape has multiple areas that impact the employee experience and the organization’s outlook. This report dives deep into two important areas: front-end technologies that are employee facing and are the entry point for digital workplace and back-end technologies that IT administrators leverage to ensure uninterrupted, secured and cost-effective management of IT estate that delivers the workplace to employees. Both areas focus on employee experience enhancement in two different aspects and have different sets of technologies that interest a large organization versus an SMB.
Since 2020, the use of digital workplace services by U.S. state and local governments and educational (SLED) agencies has seen significant changes and advancements. This shift, in large part, is due to pandemic-driven impacts in work environments, widespread staff retirements and shortages, and most recently, the availability of substantial funds from the U.S. federal government to upgrade IT and increase the operational efficiency and effectiveness of associated projects.