ISG applies expertise, market data and design-thinking to help organizations navigate their unique journey to engage employees and managers in the delivery of high-quality HR services and experience.
Nearly half of all HR transformation is focused on deploying technology levers – an integrated HCM, employee experience and workflow tools, or automation with chatbots, RPA or AI software. The other half concentrates on service delivery levers that redesign processes and roles carried out by shared services, centers of expertise and business partners.
ISG can support you in building a strategy, executing your plan or optimizing existing capabilities, whether you want to transform all of HR, focus on operations, or laser focus on payroll, recruiting, talent, benefits, compensation or contact center. ISG brings fact-based insights, de-mystifies trends, and applies hands-on experience to help you avoid pitfalls and ensure successful outcomes. ISG is a neutral party, well known for our ability to develop an actionable business case.
HR benchmarks and strategy assessment: Comparing your HR costs, staffing, and service levels to peer-comparator data in total and by function provides meaningful diagnosis of where you are today and roadmaps that take you where you need to go tomorrow.
Target operating models: We use the latest in design-thinking and real-world market data to help you design a target operating model, improve labor compliance and transform the role of HR.
Shared services design/optimization: Today’s shared services are built for continuous growth and improvement. Reach out to an ISG advisor to understand what’s new, what’s next, and where you will get the greatest return as you seek ways to keep up with the rapid rate of change in the market.
Retained organization size and role definition: Mobile, direct access and shared services change the employee experience and introduce the need to revisit the roles, escalations, and handoffs within HR. Redraw and refocus HR responsibilities, right-size roles, uplift capabilities, and upskill resources with ISG as your trusted advisor.
Process optimization and automation roadmap: Making your way through inconsistent HR processes and systems in a cost-effective way can be a struggle. Plan your enhancements in waves, or leapfrog gaps in technology or automation. Seasoned experts at ISG can recommend ways to optimize and automate processes that will leverage best practices and priorities to best suit your objectives.
Workforce strategy and labor compliance: Along with process and technology, people remain a critical ingredient in the workplace of the future. ISG advises companies seeking new ways to attract, develop and retain talent. The new digital fabric can revolutionize hiring, target solutions for difficult positions, and blur the lines between employees, contractors and freelancers. As labor compliance becomes increasingly complex, ISG suggests ways to protect your workforce and avoid consequences from complex employment requirements.