Refreshing a Long-term Services Relationship
ISG helped an Australian utility company modernize its managed services agreement to increase automation and facilitate a shift to DevOps.
Learn moreISG helped an Australian utility company modernize its managed services agreement to increase automation and facilitate a shift to DevOps.
Learn moreDiscover how ISG’s enterprise agreement software negotiation for a leading health, consumer goods and life sciences company resulted in an $65.1 million (36 percent) proposal cost reduction over three years.
Learn moreA global beverage company wanted to standardize its IT infrastructure. ISG supported it with a market review, the design of a cloud-first strategy and the build of a “right” contract with its chosen partner to support next-gen infrastructure.
Learn moreThe collaborative ISG FutureSource process and a target operating model helped a large financial services firm prepare for a future.
Learn moreA financial services firm in the U.K. benefited from ISG’s expertise in transforming its infrastructure and applications environment via a major sourcing program.
Learn moreLeading credit card processor changes its business processes by launching robotic process automation (RPA) and building an automation center of excellence (CoE).
Learn moreRead this client story for an analysis of an IT service provider’s pricing, productivity and quality clarified choices for a global manufacturer.
Learn moreDue to consolidation and availability of data across their contracted landscape, this client was able to act swiftly in the midst of demanding times.
Learn moreA revamped IT sourcing strategy reduces costs and risk, boosting service agility and quality.
Learn moreISG helped a global publishing company design a plan to diversify revenues.
Learn moreA multibillion-dollar IT provider was approaching a large contract renewal and knew it was likely to lose the strategic client’s work to a rebid without significant changes. ISG helped both parties assess the challenges in the current state of the relationship and make needed course corrections.
Learn moreISG used organizational change management (OCM) to prepare thousands of workers for new lodging-management systems and the new processes that come with them. Our work included leadership alignment, analysis of stakeholder groups and business impacts, a comprehensive communications plan and support for training.
Learn more