Establishing an RPA Center of Excellence in Financial Services
Leading credit card processor changes its business processes by launching robotic process automation (RPA) and building an automation center of excellence (CoE).
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Analyzing Service Delivery and Charting Sourcing Strategy
Read this client story for an analysis of an IT service provider’s pricing, productivity and quality clarified choices for a global manufacturer.
Learn moreCoping with the Pandemic through Effective Data and Governance
Due to consolidation and availability of data across their contracted landscape, this client was able to act swiftly in the midst of demanding times.
Learn moreSourcing Strategy Continues a Winning Trajectory
A revamped IT sourcing strategy reduces costs and risk, boosting service agility and quality.
Learn moreDigital Strategy Helps Publisher Keep Up with the Times
ISG helped a global publishing company design a plan to diversify revenues.
Learn moreImproving the Provider/Client Relationship
A multibillion-dollar IT provider was approaching a large contract renewal and knew it was likely to lose the strategic client’s work to a rebid without significant changes. ISG helped both parties assess the challenges in the current state of the relationship and make needed course corrections.
Learn moreHelping a Gaming and Hospitality Giant Move to New Hotel Systems
ISG used organizational change management (OCM) to prepare thousands of workers for new lodging-management systems and the new processes that come with them. Our work included leadership alignment, analysis of stakeholder groups and business impacts, a comprehensive communications plan and support for training.
Learn moreRPA Reduces Fraud & Disputes Costs
A global financial services organization incurred significant overhead costs processing, monitoring and tracking fraud and disputes for its payment services division. Read more to learn how the company reduced data entry errors, timely delays in processing fraud and disputes, and high overhead costs.
Learn moreFrom Failed Start to Self-Sufficiency
This company needed to streamline its processes, reduce errors and increase its overall productivity. It turned to ISG to go from a failed start to being fully self-sufficient in running and managing its own automation function with a solid bedrock of functioning automations to prove out the value.
Learn moreFree Up Labor for Skilled Work and Savings
A financial services company needed to automate its labor-intensive processes in agent and customer support services and order-to-cash processes. It aimed to expand its automation abilities beyond traditional RPA technology as an outcome of the exercise and achieve cost and time savings.
Learn moreTransformation Program Makes Hotel Chain More Competitive
A multipronged approach to this hotel chain’s transformation boosted innovation, productivity and margins while improving IT efficacy with business partners.
Learn moreIT Benchmarking Sorts Price for Logistics Firm
Comparing the IT operations and services it had with what was available in the market led to cost savings and better efficiency for a global transport and logistics company.
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