ISG Digital Dish Episode 29: Balance & Joy at Work: It’s All About EX

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As the modern workplace is disrupted time and time again, employees struggle to establish a sense of purpose and contentment in their work. With more people working remotely, the lines between professional and personal life have blurred, making it harder to set boundaries and find balance. And a multi-generational workforce with different needs and expectations makes fostering a sense of belonging even more challenging for employers.

To discuss these challenges, our host Lois Coatney speaks to Stephanie Marcon, director of ISG’s Experience Assessment Center. Their conversation focuses on the different ways employers can boost employee experiences, encourage healthy relationships and create an environment that supports well-being and productivity. Plus, get tips on how you can prioritize time for self-care and get the best out of your work relationships. Tune in!



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Meet the hosts

Lois Coatney

Lois Coatney

What she does at ISG

Lois Coatney has been the ideal guiding advocate for her Fortune 500 clients, whom she has consistently helped get the most value out of their service providers and supply bases. That’s because, for more than two decades, Lois was the service provider. Today, as Partner and President EMEA Sales and Consulting, she is central to driving the firm’s revenue and growth.

Past achievements for clients

Throughout her career, Lois has advised clients on the operating models and organizational designs that will enable them to work most effectively. She brings that experience to her current role, where she considers how the firm can put its best foot forward to sell its services across the European market. Pairing her expertise in contracting and supplier management and her deep understanding of clients’ needs with the unique breadth and depth of ISG capabilities, Lois works to strengthen client relationships and enhance the firm’s offerings.

Jeanne Cuff

Jeanne Cuff

Jeanne Cuff is an Associate Director in the Governance Services-Managed Services organization who brings a broad set of experiences to support ISG clients. Jeanne has over 20 years of senior leadership and consulting roles in operations, human resources, network and SaaS.

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