ISG Digital Dish Episode 22: We Need to Talk About Cultural Bias in AI


Featuring: In a special segment, ISG Vice Chairman and President Todd Lavieri announces the inaugural ISG Women in Digital Awards ceremony. Learn more about how to participate here.

Then, we move into our regular program: this time, Digital Dish host Jeanne Cuff  is speaking to Radhika Krishnan, Chief Product Officer, Hitachi Vantara. Radhika is passionate about promoting diversity in tech. Specifically, she has a lot to teach about the impact of biased AI in our daily lives, where software and technology are ubiquitous. But Radhika also makes time to discuss the importance of getting more girls and women into STEM fields and to share advice for those considering a career in tech. 

After all, diversity is critical to countering bias. Radhika reminds us: without diverse leaders, developers and stakeholders, AI can and will only ever have one perspective. Listen in to find out what you should be doing to pre-empt or counter bias in your organizations’ artificial intelligence programs – and to create a positive (rather than dystopian) outlook for the future of AI.



Meet the hosts

Lois Coatney

Lois Coatney

What she does at ISG

Lois Coatney has been the ideal guiding advocate for her Fortune 500 clients, whom she has consistently helped get the most value out of their service providers and supply bases. That’s because, for more than two decades, Lois was the service provider. Today, as ISG’s President of Americas Sales, she is central to driving the firm’s revenue and growth.

Past achievements for clients

Throughout her career, Lois has consulted clients on their operating models and organizational designs so that they can work most effectively internally. She’s pivoted that experience to her approach to her current role, which goes much further than looking at the numbers and bottom line. She examines what ISG’s strengths are and considers how the firm can put its best foot forward to sell its services. Pairing that with a deep understanding of clients’ needs and of ISG’s function in the market, 
Lois makes decisions on how the firm can enhance those same offerings. She also views her work as a worthwhile means to strengthen ISG’s client relationships, which she contributes to by mentoring ISG account executives. 

Lois’s expertise in contracting, experience in supplier management and willingness to travel across the globe to create something new and modern have enabled her to:

  • Lead and roll out ISG GovernX®, a tool that directly helps clients and their businesses manage third-party risk, solve governance and service integration challenges, and drive optimal performance of their sources. 

  • Help a large governmental client migrate their $2.2 Billion annual IT spend to a consumption-based procurement model.

Lois’s current title may include “Americas,” but her prowess in service provider performance and relationship management, IT portfolio design and management and product ownership over the past 30 years has made its way all over the world to support nearly every industry ISG serves.

Jeanne Cuff

Jeanne Cuff

Jeanne Cuff is an Associate Director in the Governance Services-Managed Services organization who brings a broad set of experiences to support ISG clients. Jeanne has over 20 years of senior leadership and consulting roles in operations, human resources, network and SaaS.

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