About the authors
Lois Coatney
Lois Coatney is Partner, Banking, Financial Services and Insurance (BFSI), leading the firm’s work across those industries, with additional responsibility for global sales operations. Prior to assuming this role, she was Partner and President, EMEA Sales and Consulting, relocating from the U.S. to the U.K. to drive growth and further expand the firm’s opportunities in the region.
Lois joined ISG in 2012 and built the Service Integration and Management (SIAM) service line. She subsequently led the ISG GovernX® business for four years and successfully launched and expanded the third-party risk management platform. She also led ISG Americas sales and sales management and co-architected the ISG Women in Digital program.
Throughout her career, Lois has advised clients on the operating models and organizational designs that will enable them to work most effectively. Prior to joining ISG, Lois managed large global service delivery and governance transformational change in multiple positions at Hewlett Packard. She earned a bachelor’s degree in business administration and finance from Minnesota State University.
Anthony Drake
Ant leads ISG's UK & Ireland Market. He works with clients to navigate their most complex challenges and support them to over-achieve their goals. He is excellent at building broad relationships and driving consensus amongst a diverse range of stakeholders. He uses his experience gained working at senior levels in large enterprise clients, coupled with deep relationships with the service provider community, to drive the best possible outcome for clients. He has worked across a range of different sectors, from the top end of the FTSE100 to local government and charities. In each case, he works to understand client imperatives, and design solutions tailored to deliver their objectives.
