Over the coming years, the gig economy is predicted to grow at an unprecedented rate. This year, due to the global COVID pandemic and the subsequent economic disruption, we’ve seen a dramatic shift in the numbers of people seeking new, more flexible working models. In particular, 21 to 38-year-olds are turning to the gig economy as a way to take back control of their working lives, with flexibility being their new watchword. For many people, the traditional model of permanent employment with its relative security and associated benefits and bonuses is less important than the possibility of choosing how, when and where they work. And, if predictions prove correct, the tide is unlikely to turn back again; the gig economy will become part of our new working future.
Against this backdrop, ISG’s Digital Dish host Jeanne Cuff talks to Felicia Jones, Director of HR Transformation at CapGemini, about how organizations must evolve the way they attract and retain talent, striking a new balance between the benefits they offer employees and the commitment they require. Co-hosts Lois Coatney and Julie Fernandez join the discussion on how COVID has forced a sea-change in the employment landscape. Listen in as they debate the challenges and opportunities this new era of remote and flexible work will present the workforce.
Meet the host
Lois Coatney
Lois Coatney is Partner, Banking, Financial Services and Insurance (BFSI), leading the firm’s work across those industries, with additional responsibility for global sales operations. Prior to assuming this role, she was Partner and President, EMEA Sales and Consulting, relocating from the U.S. to the U.K. to drive growth and further expand the firm’s opportunities in the region.
Lois joined ISG in 2012 and built the Service Integration and Management (SIAM) service line. She subsequently led the ISG GovernX® business for four years and successfully launched and expanded the third-party risk management platform. She also led ISG Americas sales and sales management and co-architected the ISG Women in Digital program.
Throughout her career, Lois has advised clients on the operating models and organizational designs that will enable them to work most effectively. Prior to joining ISG, Lois managed large global service delivery and governance transformational change in multiple positions at Hewlett Packard. She earned a bachelor’s degree in business administration and finance from Minnesota State University.
