In this episode of the ISG Digital Dish, Jeanne Cuff and Lois Coatney interview their new co-host Missy Lawrence. Missy is a Culture & Change Leadership expert with a passion for organizational effectiveness and human capital optimization. She shares her insights on why she believes companies should be examining their organizational cultures, values, empathy and diversity, post pandemic and in the context of the Great Resignation.
Meet the host
Lois Coatney
Lois Coatney is Partner, Banking, Financial Services and Insurance (BFSI), leading the firm’s work across those industries, with additional responsibility for global sales operations. Prior to assuming this role, she was Partner and President, EMEA Sales and Consulting, relocating from the U.S. to the U.K. to drive growth and further expand the firm’s opportunities in the region.
Lois joined ISG in 2012 and built the Service Integration and Management (SIAM) service line. She subsequently led the ISG GovernX® business for four years and successfully launched and expanded the third-party risk management platform. She also led ISG Americas sales and sales management and co-architected the ISG Women in Digital program.
Throughout her career, Lois has advised clients on the operating models and organizational designs that will enable them to work most effectively. Prior to joining ISG, Lois managed large global service delivery and governance transformational change in multiple positions at Hewlett Packard. She earned a bachelor’s degree in business administration and finance from Minnesota State University.
