ISG Digital Dish Episode 9: Getting Remote Recruitment Right


The global pandemic transformed the world of work almost overnight. Face-to-face interaction has become a thing of the past in many industries – particularly service industries – for now at least. Recruitment has been especially turned upside down. Recruiters have had to find new ways to remotely assess candidates and make sure new hires are onboarded, settled and supported without the age-old reliance on in-person interaction. And as economies around the world pick up and companies begin to hire again, getting remote recruitment right will be more important than ever.

In this episode of the Digital Dish, host Jeanne Cuff talks to recruitment expert, Julia Mititelu, Associate VP at Frank Recruitment Group. Together they discuss the ins and outs of a digital onboarding process in which you never physically meet your new hire. Key to this is frequent online catch-ups to ensure the recruit understands what they need to do to be successful in their new role. Isolation is a real challenge for remote workers, and this episode highlights how women can ensure they stay connected and feel included when taking up a new position.

ISG Partner Julie Fernandez joins the discussion to offer her views on how employers can ensure a successful remote onboarding process. Watch her short video HR Market Pulse: Four Tips for Remote Onboarding for further insights.

Listen in from one of the links below to hear this informative discussion about remote recruitment and onboarding in a post-pandemic world.


About the authors

Lois is a recognized expert in the field of Service Management and Governance. As Partner and President, ISG GovernX®, she drives innovation and industry leading practices in the area of service integration, operational effectiveness and operating model transformation. She brings more than 25 years of experience in IT operations transformation to her work with such ISG clients as Abbott, CNA, Exelon, Loblaw, Monsanto, Pitney Bowes and United Technologies.
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Jeanne Cuff is an Associate Director in the Governance Services-Managed Services organization who brings a broad set of experiences to support ISG clients. Jeanne has over 20 years of senior leadership and consulting roles in operations, human resources, network and SaaS.