The concept of agile in the technology product development field is not new. It originates back in the 1990s and, by the mid-2000s, had started to replace the more linear waterfall methodology of software development, particularly in newer tech firms where large software development practices simply weren’t available or affordable. This has, of course, impacted quality assurance (QA) and testing functions, which are integral to the product development lifecycle.
In this episode, ISG’s Jeanne Cuff talks to Francine Jackson, QA expert at JPMorgan Chase & Co., about her experience in software development. They discuss how QA and testing leaders have had to adapt to more agile forms of software development and – to find success – foster a cultural change that aligns business and product development teams. Today, the QA and testing role continues to evolve with the application of automation technologies such as machine learning and artificial intelligence. Listen in as they talk about how automation can drive enhanced results in this field and how agile skillsets and structures are helping women step up and find a voice in this environment.
About the authorsLois is a recognized expert in the field of Service Management and Governance. As Partner and President, ISG GovernX®, she drives innovation and industry leading practices in the area of service integration, operational effectiveness and operating model transformation. She brings more than 25 years of experience in IT operations transformation to her work with such ISG clients as Abbott, CNA, Exelon, Loblaw, Monsanto, Pitney Bowes and United Technologies.
Jeanne Cuff is an Associate Director in the Governance Services-Managed Services organization who brings a broad set of experiences to support ISG clients. Jeanne has over 20 years of senior leadership and consulting roles in operations, human resources, network and SaaS.