Blockchain: It’s Already Transforming Support Functions, But Is It Right for Your Organization?


Blockchain is a revolutionary technology that is profoundly transforming the way data is qualified, verified, secured, exchanged and stored. However, its specific features and relative newness must be carefully considered before embarking on the adventure.

It is no secret: the global impact of blockchain technology over the next five to ten years will be massive. Its highly resilient architecture can tolerate malware without compromising on security and is capable of advanced data interactions, facilitating innovation in sectors that have been held back by technology constraints.

What Is the Blockchain Ecosystem?

Level 1 blockchain is widely known. It mainly consists of using a network of nodes to validate transactions by recording and encrypting exchanges and data. Bitcoin is an example of level 2, in which blockchain technology is implemented in the form of cryptocurrency. The structure for level 3 is at the application level but is still emerging. While cryptocurrencies are well known, the applications that manage smart contracts, intellectual property or even supply chain transparency are in their early stages.  

A Decade of Progress to Come

For the past two years, blockchain technologies have served as back-end systems for applications that have been built on top of data models. We are now entering the era of trusted data systems. The processes that will be created on these systems will integrate blockchains as a shared technological platform. These new systems will provide traceability of services through a distributed mode and without intervention from any supervisory authority. They will host content for specific ecosystems (including those involving IT service providers, enterprise partners, etc,) and guarantee the quality and security of software source codes, thus reinforcing IT security for the whole platform and its users.  

The next decade will be crucial. Some business platforms will leave the hub of companies where they have always belonged and will take on new forms. They will be decentralized and designed to supply large-scale systems aimed at the general public or professionals. As blockchain becomes increasingly critical for business activities involving data management, risks associated with the distribution of application data will be eliminated thanks to the principles of blockchain technology, including concepts like Merkle Tree and cryptography.

How is Blockchain Impacting Support Functions?

  • In the Finance and Accounting sector, data can now be extracted from ERP systems and uploaded into specialized and customized blockchain applications that are superimposed with the legacy ERPs. They create a new kind of platform and help companies avoid spending years updating or replacing existing ERPs. This emerging use of blockchain technology – in platform-as-a-service (PaaS) or integration-platform-as-a-service (iPaaS) mode – is driving innovative new business models and use cases, bringing significant competitive advantage and enabling organizations to break away from the constraints associated with traditional ERPs.
  • Combined with robotic process automation (RPA) technology, verified blockchain transactions are saving companies a lot time by avoiding lengthy discrepancy resolutions. Consequently, the process of financial closing shrinks from several days to just several hours.
  • Blockchain offers numerous advantages to the Human Resources sector. It allows secure access to career data (including hiring information and evaluations) and efficient time monitoring, both of which are particularly important to international multi-branch organizations. It also allows skills and certifications to be mapped and checked. Blockchain simplifies the payment of wages, especially in cases of expatriation or secondment and even simplifies tax payments in the previous mentioned examples. Finally, blockchain optimizes expense management and international travel costs thanks to smart contracts that automate the approval process.

Is Blockchain Right for You?

Away from the enticing promises and the raving media coverage, it is smart to take a step back and reflect on whether blockchain would lend itself to your company’s needs. The answer may be no. Simply working with a database isn’t ample justification for investing in a blockchain process. But if you have many people without a bond of trust between them or a centralized third party using and updating a database, then blockchain technology could be very beneficial to your organization.

The below diagram will help you determine whether you need a blockchain solution:

Blockchain Flowchart

And if it’s not a necessity? Then you should continue to harness the potential from your existing infrastructure, while investing in innovation and research into mid-term advantages of blockchain. Contact us to discuss how ISG can help.


About the author

Julien Escribe

Julien Escribe

What he does at ISG

Julien oversees ISG’s IT and technology consulting and advisory teams across South Europe, Middle East and Africa with a strong focus on Italy. He works to make sure that clients are using the right technology to optimize your internal IT operations, including workflow, efficiency, and that they’re getting the most from every interaction with their technology service providers.

Past achievements for clients

During his 13 years at ISG, Julien has used his ability to synthesize detailed operation-level data into big-picture takeaways to help clients build a pragmatic, actionable roadmap to operational excellence. Some of these have included:

  • Mediating a volatile exit negotiation between a client and their service provider, resulting in a win-win outcome in which the relationship was rebuilt on a new, more sustainable basis, and the costs and operational disruptions of changing providers were avoided. 

  • Overseeing a team that developed a new methodology for assessing IT cost structure for a major European insurance firm, which was implemented across the US, Europe and Asia.

  • Benchmarking a major utilities client for their international IT operations, helping them understand their priorities for improvement in their transformation to an agile enterprise,.

Julien’s curiosity about all things digital has yielded expertise in cybersecurity, cloud technologies and artificial intelligence to help clients stay ahead of the emerging technologies that will reshape the way they do business.