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Inform your technology strategy and digital transformation with market insights and service provider comparisons. Get easy access to IT and BPO provider intelligence on key technologies and trends – all powered by ISG’s advisory experience and data-driven research.
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You need unbiased information to make the right sourcing decisions and optimize business value from your third-party contracts. ISG Provider Lens™ reports evaluate independent vendors and providers across a range of capabilities by topic and region. Compare your own buying behavior to trends in the market and identify partners that best meet your needs.
ISG Provider Lens reports play an influential role for enterprises looking to outsource to a suitable service provider, find the right technology partner, or understand the market trends and emerging technologies that are driving change for them and their competitors.
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Many enterprises are rushing into the data-centric fray without a sound strategy or roadmap. The pandemic has not only accelerated the analytics transformation but has allowed enterprises and service providers to prioritize investments and innovations to support this journey. Read this report to find the right partner for you.
Infosys’ Engineering Services practice represents one of the company’s core businesses with an annual turnover of approximately US$1 billion. It has been identified as one of the fastest-growing service lines in the organization. Learn the latest in this ISG research note.
Browse all the latest research pertaining to engineering solution topics here. From data engineering and digital engineering to the latest engineering market moves, we help you stay current with the top trends, providers and need-to-know services.
The BPO market was driven by strength in finance and accounting (F&A), industry-specific services and engineering and R&D services. Despite disruptions due to the COVID-19 pandemic, majority of the F&A services reported an average 8-10 percent annual growth in their F&A top-line during FY2020-21, and expect a minimum of growth of 15 percent in FY2022. Read our report for more trends, and to compare providers and solutions.
S/4HANA, SAP's intelligent and integrated enterprise resource planning (ERP) system running on SAP HANA, has been undergoing an evolution to meet the business requirements of enterprises that are looking for a clear digital core while embarking on their digital transformation journeys. Discover key trends and solutions by reading our report.
Networks and software-defined solutions and services encompass many technological topics, business coverage areas, organizational functions, and business processes and methods. This study examines different kinds of network offerings related to software-defined networking by region and topic. Read our report to get concrete decision-making support to help evaluate and assess the offerings and performance of providers.
The three facets of application outsourcing, namely application development, application management and application testing, are undergoing key changes. Less than 50 percent of agile development teams are using DevOps successfully. Find out where you may be going wrong. Discover these ADM trends, plus compare providers and solutions in this ISG quadrant report, broken up by region and topic.
Enterprises today are taking a wide variety of approaches to adopting and integrating containers into their workflows. Most start with the use of a small cluster on a developer’s personal machine, and then graduate to hyperscale cloud container services. Once you decide to implement containers, however, you must make choices. Read our report to make those decision informed on the trends, solutions and providers available on the market.
U.S. companies continue to adopt next-gen as-a-service solutions with innovative technologies that are customer centric and offer users operational efficiency, such as AI, machine learning, automation, IoT, predictive analytics and edge computing. We're also seeing that modern as-a-service solutions must offer a superior user and customer experience to remain competitive. Discover the trends, providers, and solutions in this market by reading our report.
Enterprises need to rethink their security strategy with investments directed toward security solutions, including identity management, endpoint protection, and advanced data leakage and protection. Our quadrant report shares the latest market trends and helps you with the decision making process between different solutions, services and providers, broken up by region and topic. Read more for deeper insights.
Investments in virtual collaboration tools are a top priority for 72% of U.S. firms, followed by IT infrastructure for secured virtual connectivity, according to Statistica. Are you considering stronger partnerships with your service providers to help you prepare for the new hybrid mode of working? Read our report to compare providers and solutions and learn the latest market trends.
Multiple factors are driving investments in the analytics market, and innovations are dictated by personas: technical and operational, and with two different reasons. The first reason being the lack of skilled resources and the need to ease workloads, and the second is the need for every resource to utilize data and derive insights. Read this executive summary for high level insights, or check out the individual reports.
ISG is seeing increasing data democratization driven by automation, especially natural language querying (NLP) and conversational AI capabilities. Read our report to learn about the trends, solutions and providers for self-service BI platforms and for data preparation and integration platforms.
Enterprises are required to expand their service management capabilities beyond IT to a more comprehensive, enterprise-wide perspective – leading to a shift in focus toward enhancing legacy information technology service management (ITSM) solutions to enterprise service management (ESM) implementations. Read our report to learn more.
The enterprise community has become more mature in understanding how moving to the cloud benefits their business. They are now open to seeking external help for implementing the right strategy for particular workloads and leveraging multiple clouds to avoid vendor lock-in. Learn the buyer archetypes in the public sector market with this report.
The contact center industry is facing dramatic shifts, from evolving enterprise buying behaviors and technological demands, to newer working models. Adoption of digital customer experience (CX) has significantly grown. In an era where “contactless” is a new norm, most enterprises are turning to digital in order to sustain businesses. Read our report to better understand which solutions and service providers are right for you.
Want to learn the trends in these areas?
We are now seeing a shift toward multiple cloud systems ― interconnected, integrated and managed ― creating a complex environment of multi-hybrid cloud systems. FinOps is a growing discipline which defines cloud financial operations across multiple clouds in a vendor and cloud provider agnostic way. Learn about the latest trends and compare FinOps public cloud service providers in our research report.
The global IoT managed services market is likely to be driven by the growing popularity of managed cloud services. We're also seeing an increased demand for enhanced user comfort, safety and convenience. Learn the latest trends and compare service providers by region or from a global perspective with our report.
ISG sees several common trends across regions and industries:
