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Over the last few years, the growth of public/hybrid cloud adoption has increased significantly. Enterprises have been facing the need to adopt new technological advances due to cost pressure from their finance teams. Hence, engineering teams of enterprises have to find the best technological solution that can help in reducing technical debt and associated costs.
Some of the pandemic-induced consumer behavior changes, such as the upsurge in e-commerce, social commerce, voice commerce, buy-online-pickup-in-store (BOPIS) and buy-online-return-in-store (BORIS), are becoming mainstream, while consumers are returning to brick-and-mortar stores for their usual shopping needs.
The digital engineering space is witnessing a wide adoption of various technologies, spurred by the digital revolution in the manufacturing industry with its strong potential to drive productivity. Digital technologies that are used by production and manufacturing companies help create a data lake at all phases and stages of the production line, capturing every piece of information that can optimize or improvise the process in every dimension. On the other hand, traditional engineering methodologies are human intensive and offer reserved guidance and insights from the transactional data generated at every point.
The last 18 months has witnessed one of the largest workforce population movements. This shift in ways of working was the hypersonic acceleration of the future workplace implemented in a matter of weeks. Organizations were categorized into digital categories depending on how they had planned and adapted to the future of work, as well as how their services and industries were consumed by the end customer in 2021.
Our 2022 research agenda will provide continuous research and covers both ITO and BPO areas. To view and participate in this program, click here to download the 2022 Research Agenda.
The connected enterprise space has been expanding since the cloud adoption drive, especially in the U.S. Software providers are building business specific and industry verticalized solution. Enterprises are driven by a broad set of services in every portfolio and domain, generating data that eventually transforms into knowledge. These services create and store business information produced by many teams and stakeholders involved at every touchpoint.
The pandemic impacted the insurance industry in many ways. Many carriers suffered dramatic business interruptions by shifting the workforce to a remote model. Agents could not meet in person with clients, and many lost sales. Sales in some categories like travel insurance plummeted as people stopped going on vacations and business trips. Life insurance claims soared. IT departments in many insurance organizations scrambled to quickly put the right processes in place to keep their internal workforces and distribution channels plugged in, both online and on-site.
Are you under pressure to reduce your mainframe costs? Several service providers are addressing the increasing demand to free business data that resides in mainframe systems. From a high-level perspective, all companies are moving their data from on-premises to the cloud for leveraging advanced analytics, AI, machine learning and data lakes. When data sits on a mainframe, companies find that the need for data access drives modernization.
Software platform renovation or replacement has become the de facto first step toward effective, sustainable digital business transformation for procurement organizations worldwide. Most platforms and providers can help optimize core procurement functions and operations, reduce costs by 30 percent and improve efficiency by at least as much. The most effective, market-leading platforms can elevate and integrate entire procurement organizations and operations to a level of capability and efficiency not previously possible.
Enterprises have reengineered their approach by directing their focus towards workforce, workplace and workflow transformation. Their priority is to adopt and build a long-term strategy to converge and connect all existing business and organizational operations. Enterprise service management (ESM) has now become a critical point in executive strategy discussions. IT, as one of the major and strong lines in an organization, ensures that business and corporate services are available and accessible.
The focus on digital transformation is driving companies to the cloud. However, this is pushing the limits of connectivity and putting a stress on architecture ― creating a distention of ultra-modern digital systems connected to classic mainframes. One can portend a breakdown in architecture if this trend continues. Companies that are dependent on mainframes need to have a plan to prevent this disruption from becoming a reality.
Recent improvements in application modernization tools offer more robust alternatives to modernize and innovate legacy systems to add agility and integration, thereby maximizing the return of the investments enterprises have made in technology through the years. ISG assessed Ensono’s portfolio to learn how the company helps clients extract cost from their mainframes and how it delivers application modernization.
Because SAP has been an ERP market leader for more than 20 years, S/4HANA has not replaced all legacy versions the company has sold. Many loyal SAP clients run their business on legacy SAP ERP. ISG surveyed 152 IT leaders in the Americas, Europe and Asia Pacific to understand their acceptance of SAP S/4HANA and their plans for the next five years.
ISG sees several common trends across regions in the healthcare industry:
Compare providers and solutions on the X topics that matter to your business:
Enterprises are outgrowing niche OT point solutions and demanding unified visibility across all assets. There is a demand for best-in-class, unified visibility and risk management across infrastructure assets. Read our report to compare OT providers and solutions.
ISG sees a rapidly-growing interest among U.S. public sector clients in exploring, enabling, and improving remote and hybrid workforces. We provide an objective assessment to help you compare providers, learn current market trends, and understand how to structure future of work solutions to achieve your goals.
ISG sees several common trends across regions in the banking industry:
Read the global summary or check out our regional reports for specifics.
ISG identified 4 important areas of investment for banking executives:
Read ISG’s research report to learn the key trends and compare solutions in the BFS market.
Learn the buying profile archetype for digital business solutions, plus key market trends, including:
