86 percent of insurance companies in Europe expect customer behavior to change after the COVID 19 crisis – in some cases fundamentally. In particular, the demand for digital products and services will increase. A recent survey of European insurers conducted by Information Services Group (ISG), also shows that this change in customer behavior will lead to upheavals in the business ecosystem of service providers and accelerate technological innovation. According to the ISG survey, COVID-19 is a clear wake-up call. Failure to listen to the message could put your business at risk.
290 executives in the European insurance industry were interviewed. The survey provides deep insights regarding the following questions:
- Is the crisis also changing the role of IT services?
- How can IT solutions help to best address current and future risks?
- Will online and direct insurance continue to gain momentum?
- Will the customer experience change? Will there be new products?
- In short: What does "The New Normal" look like in the insurance industry?
Please complete the form to read the full survey: COVID-19 Pulse Check: State of the EMEA Insurance Industry
Read a corresponding article in the leading industry magazine of the insurance industry (German only)
About the authors
Johanna is a market leader in Transformation Management with more than 10 years’ experience in consulting services. Within complex transformation programs of all sizes, she has a proven track record in a number of industries and outsourcing programs. From strategy to the point of implementation, Johanna has worked successfully with both national and international clients, with a track record to achieve the best results for them.
As Partner in ISG’s EMEA business, Bryn Barlow is responsible for strategic client relationships, with a specific focus on Northern European Banking Financial Services and Private Equity businesses.