ISG enabled the recompete of the maintenance of a bank's SAP core banking solution, reducing cost of maintenance by between 20-40% across different core banking modules.
Opportunity
This bank initiated a major transformation program that focused on improving its process, systems and underlying costs efficiencies.
As part of re-examining cost efficiencies, the bank asked ISG to review the current support spend for the SAP core banking modules and the underlying maintenance service levels.
The existing support provider was limited in its capacity to support the transformation both from a service delivery and cost perspective.
Imagining IT Differently
The ISG assessment uncovered that the existing service provider was engaging in change control at every instance and service levels were not being measured or not adhered to.
ISG undertook a robust data gathering process to map the banks functional requirements and the degree of support required for each module.
A statement of work and a service level exhibit was written indicating the degree of service and level of support required.
ISG helped the company determine pricing based on the banking module based and based on the level of shoring needed.
ISG undertook a robust data gathering process to map the banks functional requirements and the degree of support required for each module.
A statement of work and a service level exhibit was written indicating the degree of service and level of support required.
ISG helped the company determine pricing based on the banking module based and based on the level of shoring needed.
Future Made Possible
ISG and the bank's team engaged in joint effective negotiations to ensure that providers understood that the old service construct was no longer sustainable.
In addition to the cost efficiencies indicted, the bank was able to gain greater transparency in service delivery and ensure end-to-end service reporting.
In addition to the cost efficiencies indicted, the bank was able to gain greater transparency in service delivery and ensure end-to-end service reporting.
