The audit of the billing would create a clean environment to ensure the data was validated for other segments of the project.
The company was unsure how well their internal processes were for finding and resolving errors as well as inventory management.
Imagining IT Differently
The ISG audit and subsequent identification of issues had to be expedited for the other projects. ISG implemented a team of 4 members to drive faster review and results.
After data collection was finalized the team turned around the completed review of billing in less than 60 days. The team review close to $3.5 million a month in billing across 159 individuals accounts for the client's main carrier.
Future Made Possible
- The company obtained $241,139 in one-time credits from resolved billing disputes.
ISG identified and worked with the company to disconnect over 400 circuits and lines.
- Overall monthly OPEX savings due to project was $124,487.
- The company achieved an overall gross return-on-investment from the project of $1,734,983 in savings.