In response to evolving consumer expectations and rising competitive pressures, the banking industry is undergoing multibillion-dollar digitization transformation. These initiatives are focused on fundamentally changing the entire banking technology stack, including reimagining the business with a customer-centric approach. With traditional banks increasingly relying on technology, financial technology (fintech) services adoption is also experiencing rapid growth. Fintechs raised $33.9 billion in venture capital in 2019 alone. In Europe, new entrants in the banking industry such as digital-first banks, non-bank payment institutions and big technology companies have captured one-third of all new revenue since 2005, jeopardizing the competitiveness of traditional banks.
Underlying this transformative change is a disaggregated value chain that cuts across businesses and industries, leading to increasing interdependencies on a model that relies on networks and the power of many. Through collaboration with external partners such as fintechs, advisors, third-party developers and other technology partners, banks are joining the value chains of diﬀerent industries to create ecosystems. The goals include a reduced cost to serve, improved efficiency and reduced friction, thus providing customers with new experiences and stimulating their desire for more. If implemented correctly, a banking ecosystem is able to create a customer-centric, unified value proposition that expands beyond what customers could previously get.
Read the ISG paper Embracing a Banking Ecosystem to Transform and Innovate to learn more about the factors that impact the banking industry and how banks can leverage ecosystem partnerships to survive in this constantly changing competitive environment.
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