Latest articles from ISG
A conversational AI-powered digital assistant can help reduce the manual effort involved in managing the onboarding of a new customer, improve the customer experience and eliminate costs and delays.
Today, we are hearing more and more calls to break up Big Tech by U.S. congress, European Union (EU) regulators and increasingly frustrated citizens who are watching the number of data and privacy breaches grow.
The pandemic accelerated the digital transformation plans for many companies, encouraging a move to integrated and flexible solutions, automated processes and efficient operations.
Legacy technology, cloud adoption and an explosion of internet-facing devices and services are overwhelming IT and security organizations, many of which are not equipped to keep up with basic vulnerability management practices in hybrid environments.
The reality is many enterprises depend on a complex mix of legacy Operational technology (OT), and connected technology that has created a gap when it comes to security.
The recent cyber-attack on the Continental Pipeline and the impact on residents up and down the East Coast of the U.S. is one of the starkest reminders of the importance of cybersecurity for critical infrastructure.
ISG’s recent HR Technology and Service delivery survey results indicated a significant uptick in the percentage of organizations reporting measurable business value from SaaS investments.
Categories: HR Technology & Transformation
This ISG white paper explores how the CFO can be a “champion of change” and use the finance organization as the model for transformation for the remainder of the enterprise.
The COVID-19 pandemic has spurred a huge surge in the adoption of virtual care systems as doctors overcome lockdowns and work to reduce risk for themselves and their patients.
We’ve been supporting and observing sourcing relationships for decades, and when we see good ones, we see one common attribute: strong leadership from both the enterprise and provider sides.