Latest Consulting articles from ISG

Automating @ Scale

By Chip Wagner

Realizing the true promise of automation requires a wholistic and disciplined approach that empowers teams to embrace automation and even become automation evangelists.

Categories: Consulting Robotic Process Automation (RPA)

Your Captive Service Center Survived the First 100 Days of the Pandemic. Now What?

By Scott Furlong

To respond to a crisis of this size, companies need deep logistical and operational expertise on delivering services globally.

Categories: Business Advisory Services Consulting

How to Think about Zero-Charge Transitions

By Pamela Shoaf

Enterprise IT organizations should carefully evaluate zero-charge transitions in the context of the overall bid as this structure can result in a higher total contract cost.

Categories: Consulting

Embracing a Banking Ecosystem to Transform and Innovate

By Owen Wheatley Sagnik Biswas Aparna Gajanan Paul Reynolds

Read the ISG paper to learn more about the factors that impact the banking industry and how banks can leverage ecosystem partnerships to survive in this constantly changing competitive environment.

Categories: Banking & Financial Services Consulting

Future-proofing Your Shared Services Operations

By Scott Furlong

The economic uncertainty caused by the COVID-19 pandemic is making many enterprises question the logic of owning a captive service delivery center for non-core business activities, namely IT, F&A, procurement, HR and engineering.

Categories: Business Advisory Services Consulting

Leadership in a Pandemic Reality, Part Two: Leading with Vision

By Tammie Pinkston

ISG helps companies and their leaders embrace change, communicate organizational plans even as they are evolving and inspire others to adopt and support transformation from within.

Categories: Consulting Organizational Change Management

Comparing Automation Anywhere Tools: The Difference Six Months Can Make in an Emerging Market

By Dr. Linda Delbridge

In A2019, Automation Anywhere has rebuilt its software from the ground up to deliver a purely web-based intelligent automation experience with enterprise-grade privacy, security, governance, compliance and control.

Categories: Consulting Robotic Process Automation (RPA)

HR-Payroll Consolidation in Asia-Pacific: Ceridian, Excelity and the Year of the Rat

By Julie Fernandez

An uptick in M&A due diligence performed on APAC companies was registered in May, which is precisely when leading HR software and payroll provider Ceridian announced its intent to acquire regional payroll provider Excelity Global (Excelity).

Categories: Consulting HR Technology & Transformation

Leadership in a Pandemic Reality

By Tammie Pinkston

With the state of disruption, people are looking to their leaders to be strong, to rethink how they approach their management roles, and to perhaps even make adjustments to their leadership styles.

Categories: Consulting Organizational Change Management

ISG Imagine Your Future® Podcast – Episode 15: Cybersecurity for the New Future

By Barry Matthews

How the global pandemic is driving the security agenda to new levels.

Categories: Consulting Podcasts

Using OCM and Communications to Prepare for Big IT Changes

An ISG organizational change management (OCM) team readies hundreds of workers for major changes to their IT processes and applications, including outsourcing and the introduction of ServiceNow.

Categories: Consulting Organizational Change Management

Microsoft Acquires Softomotive: A Ripple or a Tidal Wave?

By Andreas Lueth William Harris

Microsoft acquires robotic process automation (RPA) vendor Softomotive, and – without doubt – shakes up the RPA market forever.

Categories: Consulting Robotic Process Automation (RPA)

Intelligent Automation

By Daniel Oostdam

Are you discussing to start using Artificial Intelligence or Intelligent Automation, but have no clue where to start?

Categories: Consulting Robotic Process Automation (RPA)

Drive Resilience with Software-as-a-Service: Save Cost and Increase Agility

By Bill Huber Deb Card

​For many businesses, the damage of COVID-19 has come in the form of lost productivity with workers banned from the office under social distancing regulations. For others, however, productivity hasn’t taken such a hit.

Categories: Cloud ERP Consulting HR Technology & Transformation

Creating an Outbreak of Innovation in a Pandemic

By Craig Nelson Cynthia Batty

We believe this disruptive time will give people the courage to step outside the boundaries of the typical workplace and into a New Future.

Categories: Consulting

Transforming with Organizational Change Management (OCM)

ISG facilitates the transformation journey of a large federated insurance conglomerate to adopt new IT infrastructure and security-services practices in the midst of a broader corporate transformation.

Categories: Consulting Organizational Change Management

Methodical Documentation is the Cornerstone of Sustainable TBM

By Pamela Shoaf

Documentation is a key success factor to ensuring TBM is sustainable for the long term, safeguarding against faded memories and departure of key personnel.

Categories: Consulting

The Evolving Marketplace for Global Digital Currency

By Jay Woldar

Many economists predicted the decline of the check with the rise of electronic transactions, but few envisioned the elimination of cash in day-to-day life.

Categories: Banking & Financial Services Consulting Financial Services

Held Captive? Preparing Your Global Operations for the New Future

By Scott Furlong Todd D. Lavieri

The global pandemic has negatively affected every business – with the few notable exceptions of online retail operations, pharmacies and grocery store chains, and specific consumer goods manufacturers.

Categories: Consulting

Blockchain in IoT: A Vital Transformation

By Monica K

The Internet of things (IoT) is transforming the way enterprises operate through the use of sensors and other edge devices and infrastructure.

Categories: Blockchain Consulting