Latest Consulting articles from ISG

2021 Survey on Industry Trends in HR Technology and Service Delivery

By Stacey Cadigan

See into the HR-related decisions, service delivery environments and investment priorities of 260 companies around the world.

Categories: Consulting HR Technology & Transformation

Network-as-a-Service: Simplifying Operations and Increasing Agility and Scalability within a Flexible Commercial Model

By Rob Long

Network service models are being challenged to keep pace with enterprise demands and market perceptions of NaaS have raised new challenges and offered new solutions to the perennial problem of optimizing flexibility, cost, and functionality.

Categories: Consulting Network Advisory Services

Enabling a Major Biotech Firm’s Workers for Big Sourcing Changes

ISG prepares a large biopharmaceutical firm for consolidation of its IT functions to one managed-service provider, readying its workers for significant sourcing impacts.

Categories: Consulting Organizational Change Management

Contact Center of the Future: Providing the Right Customer Support

By Wayne Butterfield

Change is hard and constant, especially if you work in customer service. It’s no wonder the future of the contact center is a moving target.

Categories: Consulting Robotic Process Automation (RPA)

How Benefit Platforms Can Drive Employee Well-Being

By Jenni Cornwall Heidi Lumbrezer

Benefits have traditionally been and continue to be complex and confusing for employees. In many cases, employees must search and dig for information that may be relevant to them.

Categories: Consulting HR Technology & Transformation

The HR Organization of the Future – Becoming an Agile HR Organization

By Kelly Will

For an organization to adopt Agile methodology, it must empower its employees to apply Agile project management methods that embrace change, failure and correction throughout the process.

Categories: Consulting HR Technology & Transformation

Give Your IT Contracts a Digital Makeover

By Gary Leaderman

The monolithic five-, seven- or 10-year contracts signed in the last decade may not be so well-suited to today’s digital world. As we enter a new decade, it is time to consider whether to replace or rework them.

Categories: Consulting

Sourcing IaaS and PaaS: Looking Beyond Discounts

By Kevin Davis

The marketplace for public cloud services including infrastructure-as-a-service or platform-as-a-service has changed how enterprises must negotiate value.

Categories: Consulting Software Advisory Services

How RPA Gives Freight Forwarders a Competitive Advantage

By Abhishek Ganiga

Among the industries that stand to benefit the most from RPA are freight-forwarding and logistics companies that perform the highly complex day-to-day operations of moving shipments domestically and internationally using different modes of transportation.

Categories: Consulting Robotic Process Automation (RPA)

Providing Ongoing Training for a Global Banking Giant

ISG enables one of the world’s best-known banking and financial services companies with a long-term solution for training-development capacity issues and training support for 40,000 new employees.

Categories: Consulting Organizational Change Management

Negotiating with Oracle: Knowing the Rules to Achieve an Optimal Outcome

By John Szente

Structuring a deal with Oracle that delivers an optimal outcome requires a thorough knowledge of its products and a clear understanding of your needs.

Categories: Consulting Software Advisory Services

Optimizing the Value of M&As

By Michael Fullwood Kevin Lewis

As merger and acquisition activity continues to ramp up, some companies are discovering they are not meeting the short- or long-term value realizations they initially anticipated.

Categories: Consulting

From Firefighting to Fighting Fit

By Iain Fisher

When financial institutions support life as we know it, being clear on how to redesign your business model is paramount for stability and growth.

Categories: Consulting

Building an Intelligent Automation Reference Architecture

By Cass Bishop

When automating business processes, it is easy to shorten design time and jump right into development when your initiative is built around a single tool or a small set of tools.

Categories: Consulting Robotic Process Automation (RPA)

The Impact of Digital Transformation on Airports

By Nisheeth Ranjan

When it comes to airports, digital transformation is not just about embracing technology; it is also about business transformation in a digital world.

Categories: Consulting Travel and Transportation

Software Asset Management: Are You Audit Ready?

By Dave Goodman Dan Geddes Bill Huber

If one of your software vendors announced it was conducting an audit of your license usage tomorrow, how confident would you be?

Categories: Consulting Software Advisory Services

Where Banking and Financial Services Are Headed in 2021

By Owen Wheatley

Even before COVID-19, every financial institution was undergoing some form of transformation. As we head into 2021, organizations are trying to understand where they are on those journeys.

Categories: Banking & Financial Services Consulting

Are You Ready for the Post-Pandemic Consumer?

By Michael Witty

When the pandemic first hit in the spring of 2020, we knew all companies would need to focus on three goals: recover and resolve, be first and be resilient, and prepare for the new future.

Categories: Consulting Retail

Bots and Beyond Episode 11: Unlocking the Value of Automation in Private Equity

By Wayne Butterfield

An interview with Josephine Hus, Investment Professional at Permira.

Categories: Consulting Podcasts Robotic Process Automation (RPA)

IT Rate Benchmarks: Ensuring Your IT Investments Are Market Competitive

By Chris Pfauser

Managing the staffing of your digital transformation projects can be complex, but targeted analysis of your IT staffing strategy and spend can help you make smart decisions and cut through the confusion.

Categories: Consulting