ISG Digital Dish Episode 3: Know Thyself


Despite what many people think, personality type is a more accurate indicator of how we handle change than age. Understanding our character and how we instinctively react to change, including the way it affects our confidence, our stress levels and our tolerance is especially important right now. The need for self-awareness has never been greater as we each grapple with a “new normal” and what it means for us. Being self-aware – and leading with that awareness of self – increases our ability to handle new situations, adapt to change and seek or even create new opportunities for ourselves. Tammie Pinkston, Director of Organizational Change Management at ISG, joins host Jeanne Cuff to explore the personal and professional change-related challenges posed by the COVID-19 pandemic and how to handle the ongoing uncertainty. Listen in as they discuss what leading with self means and how doing so can help develop key leadership qualities.


About the authors

Lois is a recognized expert in the field of Service Management and Governance. As Partner and President, ISG GovernX®, she drives innovation and industry leading practices in the area of service integration, operational effectiveness and operating model transformation. She brings more than 25 years of experience in IT operations transformation to her work with such ISG clients as Abbott, CNA, Exelon, Loblaw, Monsanto, Pitney Bowes and United Technologies.
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Jeanne Cuff is an Associate Director in the Governance Services-Managed Services organization who brings a broad set of experiences to support ISG clients. Jeanne has over 20 years of senior leadership and consulting roles in operations, human resources, network and SaaS.

ISG director Tammie Pinkston has more than 25 years of experience serving clients in virtually every industry around the globe. Prior to her work with ISG, she spent 15 years with Accenture, obtaining the level of senior executive. Her areas of expertise include organizational transformation, organizational design, post-merger integration, executive engagement, communications, culture change, talent management, and training and leadership development. She obtained her Ph.D. in strategic management and served as an assistant professor at the University of Oklahoma. She also has taught as adjunct faculty for the University of Georgia, Georgia State University and Emory University. She has published numerous articles and presented at industry conferences across the United States and Europe.